Concierge Security Guards
Our concierge security guards are dual-role guest relation professionals who combine the welcoming presence of traditional concierge with the protective expertise of a trained security team. Unlike standard security, our concierge security guards provide a seamless blend of customer service excellence and comprehensive security protection, ensuring your property, residents and visitors receive both exceptional care and robust safeguarding.
years of experience
—— Calm, Professional, Experienced
Mature Security, Exceptional Standards
Mature experienced concierge security guards deliver outstanding customer service, advanced problem-solving skills and calm, professional management of any situation.
- Financial institutions
- SIA Licensed
- Corporate Offices
- Fully Vetted
- Government Buildings
- Security Expertise
Imperial Security's security concierge guards are specially trained to manage access control, monitor premises, assist visitors, handle deliveries and respond to security incidents, all whilst maintaining the professional, approachable demeanour that creates a positive first impression for your property. Whether you require a residential security guard for luxury apartments or a building security guard for commercial premises, we deliver the perfect balance of hospitality and protection.
7 Day Rolling Contract
No hidden fees, hassle free, Flexible. Not locked into long-term contract. Easy to scale up or down
Reception Security (24/7)
Offering a friendly yet vigilant presence that enhances your guest experience while maintaining security
Conflict Resolution
De-escalating disputes, handling intoxicated guests & resolving complaints with professionalism & discretion
Incident Reporting
Detailed & accurate reporting of any incidents, hazards or unusual activity. Helping you stay informed
CCTV Monitoring
Live monitoring of CCTV systems to detect suspicious behaviour in real-time & respond swiftly to any threats
Keyholding & Access Control
Our security are trustworthy & experienced keyholders, managing access to restricted areas securely
7 Day Rolling Contract
No hidden fees, hassle free, Flexible. Not locked into long-term contract. Easy to scale up or down
Reception Security (24/7)
Offering a friendly yet vigilant presence that enhances your guest experience while maintaining security
Conflict Resolution
De-escalating disputes, handling intoxicated guests & resolving complaints with professionalism & discretion
Incident Reporting
Detailed & accurate reporting of any incidents, hazards or unusual activity. helping you stay informed
CCTV Monitoring
Live monitoring of CCTV systems to detect suspicious behaviour in real-time & respond swiftly to any threats
Keyholding & Access Control
Our security are trustworthy & experienced keyholders, managing access to restricted areas securely
| The Key Benefits You Can Expect
When you employ a concierge guard from Imperial Security, you're investing in more than just protection: you're elevating the entire experience for everyone who interacts with your property. Immediate benefits include:
Rapid Emergency & Incident Response
Trained in emergency response procedures, first aid & crisis management, our concierge security professionals can respond to medical emergencies, fires or security threats anywhere on site within seconds, potentially saving lives, protecting your residents & minimising damage to your property
Reduced Security Incidents
Our apartment building security guards actively deter criminal activity through visible presence, rigorous control over unauthorised access & proactive monitoring, reducing theft, vandalism & unauthorised entry by up to 67%
24/7 Peace of Mind
Whether you need daytime coverage or night concierge security services, our round-the-clock service ensures your property never goes unprotected. Residents & tenants sleep better knowing trained professionals are on-site
Enhanced Resident & Visitor Experience
Your concierge front desk security guard is the face of your property, greeting visitors, potential tenants & business associates professionally, while our apartment complex security guards assist with parcels, share local information & foster a welcoming community that boosts tenant retention
Improved Property Value
Buildings with professional residential security guards demonstrate higher tenant satisfaction rates & command premium rents, with studies showing properties with dedicated security achieving 12-18% higher occupancy rates
Reduced Management Burden
With a dedicated property security guard handling day-to-day security matters, building managers & property owners reclaim valuable time to focus on strategic priorities rather than addressing routine security concerns
| Why Choose Our Concierge Security Guards
Choosing Imperial Security means partnering with a company that understands the unique demands of modern property security and concierge services. With over 24 years protecting London properties, we've earned our reputation through consistent excellence, maintaining a 98% client retention rate and managing thousands of security hours without major incident.
Your Trusted Partner For Concierge Security Excellence
We work closely with local councils, police authorities and community safety partnerships across London, bringing institutional-grade security expertise to your property. Our established relationships with local authorities ensure rapid response coordination during incidents and compliance with all regional security requirements.
Specialist SIA Licensing: Security Guarding, Door Supervision, Key Holding, CCTV, Close Protection Officers Plus NASDU Dog Handlers
Insurance Protection: Comprehensive Public Liability, Employers' Liability & Professional Indemnity Insurance On Every Contract
BS 7858:2019 Compliant Vetting: Enhanced DBS Checks & Background Identity Verification, Right To Work, Finances & 5-Year Work History
Mental Health + First Aid: All Security Workforce Trained In Mental Health Awareness & First Aid, Ready To Support Staff & Visitors
BS 10119:2026: Our Management Follows The New British Standard For The Provision Of Labour To The Security & Events Sectors
SIA Approved: Company-Compliant Security Guard Contractors Operating Under ISO 9001 Quality-Certified British Standards
Health & Safety Accredited: ISO 45001 Health & Safety, SSIP-Verified (CHAS / SafeContractor), Risk Assessments On All Site
Martyn's Law Readiness: Mandatory ACT Training, Guards Carry Out Evacuation, Invacuation, Lockdown & Communication Procedures
What Makes Our Concierge Security Services Different
Our team undergoes comprehensive additional training in both security protocols and hospitality services. Security guard licence by the SIA ( Security Industry Authority ), vetted and continuously highly trained to the industry's UK standards. They're not just guards; they're customer assistance professionals who happen to be security experts. Whether you need a single Lodon concierge security guard or a full team for a large residential building complex, we offer tailored security solutions.
Local Expertise, Concierge Security
Our concierge security operations utilise the latest advanced technology, including digital patrol tracking, incident reporting systems and integrated CCTV monitoring, providing you with detailed security logs and complete transparency. We understand UK security regulations, employment law and local council requirements, ensuring full compliance whilst delivering security concierge duties that meet national excellence standards. From permanent placements to temporary cover, weekday-only to 24/7 protection, our night and day staff provide exactly the coverage pattern your property requires.
| What To Expect From Our Concierge Security Guards
Our building security guards provide an extensive range of services designed to address every aspect of property security and concierge management.
Core Security Functions
Access Control Management
Strict visitor verification, resident identification, contractor management and authorised verification with detailed visitor logging and robust entry protocols
CCTV Monitoring & Surveillance
Real-time surveillance of security cameras with continuous monitoring, proactive threat identification and systematic security checks
Patrol Services
Regular security patrols of corridors, car parks, communal areas, gardens, property perimeters and all common areas to deter criminal activity and minimise security risks
Incident Response & Management
Immediate reaction to security breaches, suspicious activity, emergency situations and unusual occurrences with detailed documentation
Alarm & Emergency Response
First response to fire alarms, security alarms, medical emergencies, security breaches and emergency notifications, with trained execution of emergency action plans and coordination of emergency services
Conflict Resolution
Professional de-escalation of disputes, management of difficult individuals and maintenance of order within the property
Key Holding Services
Secure storage and controlled access to master keys, emergency call-out services and rapid response to alarms outside regular hours
Incident Reporting
Comprehensive documentation of all security incidents, suspicious activities and unusual occurrences for insurance and management purposes
Liaison with Authorities
Effective coordination with police, fire services, ambulance services and local council representatives
Concierge Services
Front-of-House Visitor Management
Professional, welcoming presence at property entrance, greeting and assisting residents, guests and service providers while creating positive first impressions
Parcel & Delivery Management
Secure receipt, logging and distribution of deliveries and post for residents and tenants
Contractor Coordination
Management of maintenance workers, cleaners and other service providers
Resident Customer Assistance
Helping residents with queries, directions, property information, taxi bookings and day-to-day support, creating a premium living or working environment
Administrative Support
Maintaining visitor logs, communication with management and general administrative duties
| What Industries Require Concierge Security Guards
We assign only the most qualified concierge security staff to your property after conducting a comprehensive security risk assessment. Our team works seamlessly with your existing property management systems, integrates with your CCTV and access control technology and maintains constant communication with building management to ensure cohesive operations. No matter your industry, if your property welcomes visitors whilst requiring robust security, our concierge security services provide the perfect solution.
Luxury Residential Developments: High-end apartment complexes and gated communities where residents expect both premium security and exceptional service from their apartment building security guard.
Build-to-Rent Properties: Modern BTR developments requiring professional residential security guards to protect significant property investments and ensure customer satisfaction.
Student Accommodation: Purpose-built student accommodation (PBSA) benefiting from dedicated apartment complex security guards who understand the unique requirements of student living environments.
Commercial Office Buildings: Corporate office premises requiring professional front-of-house security that represents company values whilst protecting assets and people.
Mixed-Use Developments: Complex properties combining residential, retail and commercial spaces requiring versatile building security capable of managing diverse security challenges.
Retirement & Care Facilities: Specialist environments where concierge security provide security whilst demonstrating empathy and patience with vulnerable residents.
Serviced Apartments & Hotels: Short-term accommodation requiring flexible security concierge who can adapt to high resident turnover whilst maintaining a luxury service.
Social Housing Developments: Local authority and housing association properties where our partnership with councils ensures appropriate, community-focused security solutions.
Private Members' Clubs: Exclusive venues requiring discreet yet effective concierge guard services that maintain member privacy and security.
Healthcare Facilities: Private medical centres and clinics benefiting from professional security presence that doesn't compromise the welcoming environment patients expect.
| How our Concierge Security Guard Process Works
Your journey to enhanced security is simple, transparent, and efficient. Engaging Imperial Security's concierge security team is straightforward, with a clear process designed around your needs.
Step 1 | Free Consultation & Site Assessment |
Contact us by phone, email or in person for a free, no-obligation consultation about the concierge security guards you need, covering property type, security challenges, coverage hours and concerns. Our consultants then visit to assess unauthorised access points, existing security measures, traffic flow, risk factors and security concierge role requirements, a free risk assessment with no commitment. |
Step 2 | Tailored Proposal |
You receive a proposal outlining recommended concierge security teams, coverage schedules, service specifications and transparent pricing, so you see what you're receiving and how our residential security integrates into your property operations. We refine coverage patterns, security duties or pricing structures on your feedback until you're satisfied, then prepare your service contract with clear terms and conditions. |
Step 3 | Officer Selection & Service Commencement |
We select concierge guards whose experience and personality match your property's character and brief them on your site, protocols, key contacts and service expectations before their first shift. Your dedicated security guards begin at your London property on the agreed start date, with a review after the first week to confirm everything meets your expectations and make any adjustments. |
Step 4 | Ongoing Management & Support |
Throughout your contract you receive dedicated account management as your first point of contact, regular service reviews, incident reports and 24/7 support. We proactively address any concerns and continuously optimise the service your concierge guards provide. |
| Our Service Pricing, Rates & Packages
Imperial Security believes in complete pricing transparency. Our concierge front desk security guard services are competitively priced to deliver exceptional value whilst maintaining the highest service standards.
Transparent, Competitive, Flexible Pricing
Our rates for security guards for concierge duties vary based on several factors:
- Coverage Hours: Hourly rates decrease for longer contracts
- Number of Staff: Discounts for larger properties
- Contract Length: Better rates for longer-term commitments
- Shift Patterns: Day shifts, night shifts, weekend coverage, or bespoke patterns
Contract Packages with Long-term contracts offer the best rates, with discounts for extended commitments and multiple-site deployments.
Trusted by Property Managers & Business Owners
We offer monthly invoicing for ongoing contracts, with flexible payment terms to suit your financial processes. No hidden fees, no unexpected charges just transparent, professional service.
No Hidden Costs Guarantee. We believe in complete pricing transparency. Our quotation includes all costs, what you see is what you pay.
| Ready to Enhance Your Property's Security?
Don't leave your property's security and visitor experience to chance. Imperial Security is your first point of contact professional security provider, providing the perfect blend of protection and hospitality that modern residential buildings and many businesses demand.
Contact our team today for a no-obligation consultation and discover how our concierge security can transform your property's security whilst enhancing the experience for every resident and visitor.
Get Your Free Security Assessment Today
- Book a concierge security guard near me via email
- Request your personalised quote using our online contact form
- Speak with our team about your unique security requirements by phone
Frequently Asked Questions (FAQs)
General Questions
Q: What training do your concierge security staff receive?
Beyond mandatory SIA training, our concierge security receive additional instruction in customer service, conflict resolution, first aid, fire safety, emergency procedures and property-specific protocols. Many hold additional qualifications in hospitality and facilities management.
Q: What areas do you cover?
As a London security service provider, our concierge security guards are local and highly experienced.
Q: Are your guards SIA licensed?
Absolutely. Every concierge security holds a valid Security Industry Authority (SIA) licence a legal requirement in the UK. We also ensure all licences remain current and conduct regular refresher training.
Hiring & Booking
Q: How quickly can you provide a concierge security guard?
For standard bookings, we can typically deploy building security guards within 1-2 weeks following the assessment and agreement process. For urgent requirements, we offer emergency deployment within 24-48 hours, subject to availability.
Q: Can I hire security for just one day?
Yes! Our temporary concierge security guards are flexible. You can hire a security guard for a day, a week, or any timeframe that suits your needs.
Q: Do you provide temporary cover?
Certainly. Whether you need apartment complex security guards to cover holiday periods, special events, or temporary security concerns, we offer flexible short-term contracts from single days to several months.
Pricing & Costs
Q: How much do concierge security guards cost?
concierge security guard rates vary based on several factors, including assignment duration, required qualifications, location and service complexity. Our hire rates start from £14-25 per hour, with discounts available for long-term contracts. Request a personalised security guard quotation for accurate pricing.
Q: Are there any hidden costs?
No. Our quotes include all costs transparently. What we quote is what you pay, no surprise fees or hidden charges.
Q: Are there minimum contract periods?
No, We offer flexible arrangements. While longer contracts (3-6 months) secure better rates, we also provide shorter-term contracts and even ad-hoc cover for property security guards when required.
Security Service Details
Q: Will we have the same security every day?
Yes, we assign consistent residential security to your property to build familiarity and rapport. For 24/7 coverage, you'll have a small team of regular security working rotating shifts to ensure continuity.
Q: How do you handle emergencies?
Our night concierge security and day staff are trained in emergency response protocols. They'll immediately assess the situation, contact emergency services if required, implement evacuation procedures if necessary and notify property management. We maintain 24/7 management support for critical incidents.
Q: Can the security access all areas of the building?
Access permissions are entirely at your discretion. We typically recommend our apartment security guards have access to communal areas, entrances and security rooms, with restricted access to private areas unless emergencies require entry.
Q: How do you ensure service quality?
We conduct regular site visits, review incident reports, gather resident feedback and maintain constant communication with property managers. Our concierge security staff use digital systems to log all activities, providing transparent accountability.
Working with Imperial
Q: What makes Imperial Security different from other companies?
We combine professional security guard expertise with exceptional customer service. Our work with local councils and authorities demonstrates our reliability. We're not just security contractors, we're partners in your safety, offering advanced security guard solutions with transparent pricing and 24/7 support.
Q: Can you provide references from similar properties?
Yes. We're happy to provide references from property managers and building owners in similar sectors who currently employ our concierge security team. We maintain strict client confidentiality but can connect you with clients who've agreed to serve as references.
Q: Can I change my security requirements after signing a contract?
Absolutely. With a 7-day rolling contract, we understand that security needs evolve. Our security guard solutions are flexible, allowing you to scale up or down as circumstances change.
Q: Do you conduct regular service reviews?
Yes. We proactively review service quality, conduct site visits and gather feedback to ensure our security services consistently exceed expectations.
Rated 4.9/5