Hotel & Concierge Security Service
When guests feel safe, they stay longer, return more often and leave better reviews. Our front-of-house hotel and concierge security service creates an atmosphere of calm, order and professionalism, protecting your reputation and revenue. At Imperial Security, we understand that running a hotel is about far more than just hospitality it’s about trust, safety, and seamless guest experiences.
years of experience
—— Professional, Polished, Protected
Customer Service Excellence
Hotels of all sizes require security that are both vigilant & discreet. Our concierge security are adept at managing the delicate balance between guest engagement & protective oversight.
- Hotels & Resorts
- Corporate Offices
- Headquarter Reception
- Healthcare Facilities
- Private Estates & Residences
- Government & Councils
That’s why our hotel security services are designed to protect your property, guests, and staff with minimal disruption, maximum professionalism, and complete discretion. Our professional hotel security guards seamlessly integrate into your hospitality environment, offering frontline protection without compromising the welcoming environment your guests deserve. From boutique to large-scale hotels, our hotel concierge security services are designed to address the unique security challenges facing the hospitality sector today.
7 Day Rolling Contract
No hidden fees, hassle free, Flexible. Not locked into long-term contract. Easy to scale up or down
Reception Security (24/7)
Offering a friendly yet vigilant presence that enhances your guest experience while maintaining security
Conflict Resolution
De-escalating disputes, handling intoxicated guests & resolving complaints with professionalism & discretion
Incident Reporting
Detailed & accurate reporting of any incidents, hazards or unusual activity. Helping you stay informed
CCTV Monitoring
Live monitoring of CCTV systems to detect suspicious behaviour in real-time & respond swiftly to any security threats
Keyholding & Access Control
Our security are trustworthy & experienced keyholders, managing access control to restricted areas securely
7 Day Rolling Contract
No hidden fees, hassle free, Flexible. Not locked into long-term contract. Easy to scale up or down
Reception Security (24/7)
Offering a friendly yet vigilant presence that enhances your guest experience while maintaining security
Conflict Resolution
De-escalating disputes, handling intoxicated guests & resolving complaints with professionalism & discretion
Incident Reporting
Detailed & accurate reporting of any incidents, hazards or unusual activity. helping you stay informed
CCTV Monitoring
Live monitoring of CCTV systems to detect suspicious behaviour in real-time & respond swiftly to any security threats
Keyholding & Access Control
Our security are trustworthy & experienced keyholders, managing access control to restricted areas securely
| The Key Benefits You Can Expect
When you hire hotel & concierge security from Imperial Security, you're investing in more than just protection: you're safeguarding your brand's reputation & your guests' peace of mind
Reduced Liability & Revenue Protection
A professional front-of-house security presence minimises the risks of theft, fraud, violence, property damage & unauthorised access, protecting you & your people from costly incidents & legal complications whilst maintaining the smooth operation of your business
Discreet Incident Management
Our trained concierge security guards handle disturbances, unwanted guests & security concerns with discreet professionalism that maintains your establishment's atmosphere & reputation
24/7 Vigilance
Round-the-clock monitoring of entrances, lobbies & key areas ensures security threats are identified & addressed before they can escalate
Working with Trusted Local Partners
Imperial Security works closely with local councils & authorities, ensuring our services align with community safety standards & regulatory requirements. This partnership approach means you benefit from security concierge solutions that are both effective & compliant
Enhanced Guest Experience
Our hotel concierge guards provide a reassuring, professional presence that makes guests feel valued & protected, encouraging positive reviews & repeat bookings in a safe, secure environment
Staff Protection
Your team can focus on hospitality, knowing they're supported by experienced security professionals who are on hand whenever needed
| Why Choose Imperial Security For Your Hotel And Concierge Security Service
When you book our front-of-house security teams with Imperial Security, we provide hotel concierge security guards that understands the hospitality Industry and what it demands, excellence.
Experience That Matters
Unlike standard security providers, we specialise in the hospitality sector. Our concierge security are trained specifically in customer-facing security, combining vigilance with the interpersonal skills essential to high-end service environments. All our guards undergo rigorous vetting in accordance with BS 7858 standards, ensuring you receive trusted professionals with verified backgrounds, essential when protecting your guests and reputation.
Every member of our team holds a valid SIA licence (Security Industry Authority Approved). Concierge door supervisors will be assigned to alcohol-licenced sections of your premises and all of our concierge workforce receive ongoing training in conflict management, guest assistance, emergency response and hospitality security protocols.
Specialist SIA Licensing: Security Guarding, Door Supervision, Key Holding, CCTV, Close Protection Officers Plus NASDU Dog Handlers
Insurance Protection: Comprehensive Public Liability, Employers' Liability & Professional Indemnity Insurance On Every Contract
BS 7858:2019 Compliant Vetting: Enhanced DBS Checks & Background Identity Verification, Right To Work, Finances & 5-Year Work History
Mental Health + First Aid: All Security Workforce Trained In Mental Health Awareness & First Aid, Ready To Support Staff & Visitors
BS 10119:2026: Our Management Follows The New British Standard For The Provision Of Labour To The Security & Events Sectors
SIA Approved: Company-Compliant Security Guard Contractors Operating Under ISO 9001 Quality-Certified British Standards
Health & Safety Accredited: ISO 45001 Health & Safety, SSIP-Verified (CHAS / SafeContractor), Risk Assessments On All Site
Martyn's Law Readiness: Mandatory ACT Training, Guards Carry Out Evacuation, Invacuation, Lockdown & Communication Procedures
Tailored To Your Security Needs
Every hotel has unique requirements. We don't believe in one-size-fits-all solutions. Our hotel concierge security agency conducts thorough site assessments to design bespoke security strategies that address your specific vulnerabilities and operational needs. Our partnerships with local authorities and councils, combined with years of hospitality sector experience, demonstrate our commitment to delivering reliable, compliant and effective security concierge solutions. Our operations team is available around the clock to respond to your needs, adjust deployments, or handle emergencies.
| What Does Our Hotel And Concierge Security Service Include
When you hire hotel concierge services from Imperial Security, you receive a complete security solution designed specifically for your environment:
Front-of-House Security
Our guards maintain a safe and secure environment in your reception and lobby areas whilst providing guest services with hospitality-trained professionalism. They monitor guest activity, verify visitor credentials and manage control access systems. With strong customer relations skills, they greet guests, answer queries and operate visitor management systems whilst conducting discreet surveillance of public areas
Entrance & Exit Management
Our front-of-house hotel team manages visitor access protocols whilst managing both vehicle and pedestrian traffic flow. They provide late-night entrance security, prevent unauthorised entry and coordinate emergency response evacuations when required
Patrol & Monitoring Services
Our hotel concierge guards conduct regular security patrols of corridors, stairwells, car parks and all relevant areas. Where applicable, they monitor CCTV systems and respond to fire alarms and emergency alerts. They identify potential security threats and maintain detailed incident reporting and documentation for compliance purposes
Emergency Response & Management
Our guards de-escalate conflicts through communication and hospitality-specific training. When necessary, they remove disruptive individuals whilst minimising disturbance to other guests. They coordinate with police and emergency services, provide detailed incident reports and collect witness statements to support follow-up actions
Guest & Staff Protection
Guards provide escorting services to rooms or vehicles upon request, particularly during evening hours. Hotel Staff working late shifts benefit from their presence, whilst guests can approach them with security concerns. They assist with lost property management and provide support during high-profile guest visits
Compliance & Reporting
Guards maintain daily occurrence and visitor logs, compile incident reports and monitor health and safety compliance throughout your premises. Regular security audits and recommendations help you improve your security risks whilst meeting regulatory requirements and supporting your partnership with local councils and authorities
| We Provide Hotel And Concierge Security Services For All Industries
We understand that each hospitality business has distinct security requirements. With our extensive team of concierge security guard professionals, we strategically deploy the industry-matched concierge security guards for your specific industry, ensuring each assignment is handled by specifically trained and experienced in your sector. Our highly trained concierge security adapt seamlessly to your specific operational needs, compliance standards, and risk profiles. No matter your sector within the hospitality industry, Imperial Security delivers reliable, professional security solutions tailored to your environment.
Boutique & Luxury
Budget & Economy Hotels
Leisure & Spa
Serviced Apartments & Extended Stay
Historic & Heritage Hotels
Airport & Transit
Hostels & Backpacker Rooms
| How Our Hotel And Concierge Security Service Operates
Booking concierge security guards is a straightforward and collaborative process:
Step 1 | Free Consultation & Site Assessment |
Contact our security team for a free, no-obligation consultation covering your property size, guest capacity, operating hours, current challenges and security concerns. Our site assessment then identifies vulnerabilities, reviews current procedures and your operational workflow, and examines entrances, public areas, blind spots and high-risk zones. |
Step 2 | Tailored Proposal |
Based on our assessment, we develop a bespoke security solution with clear pricing, recommended guard schedules, security duties, protocols and expected outcomes. Our proposals are transparent and designed to deliver maximum value, and onboarding begins once you approve. |
Step 3 | Officer Selection & Service Commencement |
We assign SIA-licensed concierge security guards matched to your requirements and property profile, with site-specific training on your premises layout, operational procedures and any particular considerations. Your concierge security staff then deploy to your Greater London property according to the agreed schedule, arriving punctually and delivering professional service from day one. |
Step 4 | Ongoing Management & Support |
Our management team conducts regular performance reviews and site visits, backed by 24/7 operational support and continuous training to keep your front-of-house hotel security service at the forefront of hospitality security best practice. Regular reports cover incidents, patrols and observations, with incident analysis and proactive recommendations to strengthen your security. |
| Our Service Pricing, Rates & Packages
Transparent, Flexible Pricing for Hotel and Concierge Security. At Imperial Security, we understand that every hotel has unique security requirements and budget considerations. When you hire concierge security, we provide transparent pricing tailored to your specific needs, ensuring you receive maximum value without compromising on quality. Flexible arrangements for hotels experiencing seasonal fluctuations. Scale your security up during busy periods and down during quieter months, ensuring cost-effective protection year-round.
What Influences Our Hotel & Concierge Security Costs?
Our hotel concierge services pricing is determined by several factors to ensure you only pay for what you need.
Shift Patterns and Coverage: Pricing varies depending on whether you require daytime coverage, night shifts, 24/7 protection, or weekend-only services. Longer-term contracts benefit from more competitive rates.
Property Complexity: Larger properties with multiple buildings, extensive grounds, or numerous access points may require additional resources.
Additional Services: Enhanced services such as VIP protection, CCTV monitoring, or specialist patrol requirements are priced according to the specific demands and expertise required.
Our Pricing Approach
When you book concierge security guards with Imperial Security, our quotes include all costs and No Hidden Costs. You'll never encounter unexpected charges for uniform, training, or administrative fees. What we quote is what you pay. As a professional hotel concierge service company, we offer competitive pricing that reflects the quality and expertise of our SIA-licensed, front of house hospitality-trained guards.
We balance affordability with the high standards your establishment deserves. We offer flexible payment arrangements to suit your cash flow requirements, with options for monthly invoicing or customised payment schedules that align with your financial planning.
| Get Your Free Hotel & Concierge Quote Today
Your guests' safety and your reputation deserve professional protection. Book concierge security guards with Imperial Security today and experience the peace of mind that comes with partnering with a trusted front of house hotel security services company.
Contact us now for your free, no-obligation consultation and site assessment
- Book a Hotel & Concierge near me via email
- Request your personalised quote using our online contact form
- Speak with our team about your unique security requirements by phone
Frequently Asked Questions (FAQs)
General Questions
Q: How quickly can Imperial Security provide security concierge services?
For urgent requirements, we can deploy experienced guards within 6-10 hours. For comprehensive long-term contracts, we recommend a one-week lead time to ensure thorough site-specific training and seamless integration with your operations.
Q: What areas do you cover?
We provide our front-of-house security services throughout the whole of London and Outer London.
Q: Are your concierge security guards SIA licensed?
Absolutely. Every security operative we deploy holds a valid SIA (Security Industry Authority) licence and has undergone enhanced background checks in accordance with BS 7858 standards. Our commitment to using only SIA-licensed security guards ensures legal compliance and professional standards. All our gaurds also possess additional qualifications, including first aid certification, conflict management training and specialist security skills.
Hiring & Booking
Q: Can I hire hotel and concierge security for just one day?
Yes! Our temporary security guard services are flexible. You can hire a security guard for a day, a week, or any timeframe that suits your needs.
Q: What's the minimum booking period?
We offer flexibility from single-day bookings to long-term contracts. Minimum periods vary by service type, contact us to discuss your specific requirements.
Q: Can you provide security for events and functions within our hotel?
Yes, our hotel concierge security services are fully scalable. We can provide additional guards for conferences, weddings, VIP visits and special events, ensuring seamless security whether you need one guard or a full team.
Q: Can you provide security for events and functions within our hotel?
Yes, our hotel concierge security services are fully scalable. We can provide additional guards for conferences, weddings, VIP visits and special events, ensuring seamless security whether you need one guard or a full team.
Pricing & Costs
Q: What is the typical cost of hotel and concierge security services?
Pricing varies based on your specific requirements, including the number of guards needed, shift patterns, property size and required security measures. Following our free site assessment, we provide transparent, competitive pricing tailored to your budget. Contact us for a bespoke quotation.
Q: Are there any hidden costs?
No. Our security guard quotes include all costs transparently. What we quote is what you pay, no surprise fees or hidden charges.
Q: Do you offer payment plans for long-term contracts?
Yes, we offer flexible payment arrangements for extended contracts. Discuss options with our team when receiving your security guard quotation.
Security Service Details
Q: Do your guards receive hospitality-specific training?
Yes. Beyond standard SIA security training, our guards receive specialised training in customer service, conflict de-escalation in hospitality environments, guest interaction protocols and understanding the unique dynamics of hotels and accommodation venues.
Q: What happens if there's an incident or emergency?
Our guards are trained in emergency response procedures and will take immediate action according to your protocols. They coordinate with emergency services when necessary and provide comprehensive incident reports. Our 24/7 operations centre is always available for support and escalation.
Q: How do you ensure consistency and quality?
We implement rigorous quality assurance measures including regular site visits from supervisors, performance monitoring, ongoing training programmes, detailed reporting systems and direct management oversight. You'll have a dedicated account manager as your primary contact.
Q: Do you offer 24/7 coverage?
Yes. We provide flexible scheduling including 24/7 coverage, night shifts, day shifts, weekend-only services, or any custom pattern that suits your operational needs.
Q: Do your security guards wear uniforms?
Yes, our uniformed security present a professional, identifiable presence. Uniform styles can be customised to match your brand requirements if desired.
Working with Imperial
Q: What makes Imperial Security different from other companies?
We combine professional security guard expertise with exceptional customer service. Our work with local councils and authorities demonstrates our reliability. We're not just security contractors, we're partners in your safety, offering advanced security guard solutions with transparent pricing and 24/7 support.
Q: What's included in your service beyond physical security presence?
Our comprehensive service includes detailed daily reports, incident documentation, safety observations, proactive security recommendations, coordination with authorities and ongoing consultation to continuously improve your security posture.
Q: What if we need to adjust our security requirements?
We understand that hotel operations fluctuate. Our contracts are flexible, allowing you to scale services up or down based on occupancy, seasonal demands, special events, or changing security needs. Simply contact your account manager to discuss adjustments.
Q: Do you conduct regular service reviews?
Yes. We proactively review service quality, conduct site visits and gather feedback to ensure our security services consistently exceed expectations.
Rated 4.9/5