Concierge Security Service
Concierge security combines traditional security expertise with exceptional customer service to create a welcoming yet secure environment for your property. Unlike traditional security guards, our concierge security service delivers comprehensive protection whilst providing front-of-house reception duties, access control and visitor management.
years of experience
—— We Cater For All Sectors
Customer Service Excellence
Our proactive approach, local expertise and commitment to excellence make us the trusted choice for concierge security in London.
- Hospitality & Accommodation
- Corporate & Commercial
- Residential & Property
- Education Institutions
- Healthcare & Wellness
- Hotels boutique & budget
Whether you require corporate concierge or specialist front desk reception concierge security guards, Imperial Security delivers SIA-licensed professionals who serve as the sophisticated first point of contact for your property whilst maintaining vigilant protection 24/7. Our concierge security service is trusted by high-end residential developments, commercial properties, local councils and authorities to deliver seamless security that enhances rather than intimidates.
7 Day Rolling Contract
No hidden fees, hassle free, Flexible. Not locked into long-term contract. Easy to scale up or down
Reception Security (24/7)
Offering a friendly yet vigilant presence that enhances your guest experience while maintaining security
Conflict Resolution
De-escalating disputes, handling intoxicated guests & resolving complaints with professionalism & discretion
Incident Reporting
Detailed & accurate reporting of any incidents, hazards or unusual activity. Helping you stay informed
CCTV Monitoring
Live monitoring of CCTV systems to detect suspicious behaviour in real-time & respond swiftly to any threats
Keyholding & Access Control
Our security are trustworthy & experienced keyholders, managing access to restricted areas securely
7 Day Rolling Contract
No hidden fees, hassle free, Flexible. Not locked into long-term contract. Easy to scale up or down
Reception Security (24/7)
Offering a friendly yet vigilant presence that enhances your guest experience while maintaining security
Conflict Resolution
De-escalating disputes, handling intoxicated guests & resolving complaints with professionalism & discretion
Incident Reporting
Detailed & accurate reporting of any incidents, hazards or unusual activity. helping you stay informed
CCTV Monitoring
Live monitoring of CCTV systems to detect suspicious behaviour in real-time & respond swiftly to any threats
Keyholding & Access Control
Our security are trustworthy & experienced keyholders, managing access to restricted areas securely
| The Key Benefits You Can Expect
When you hire concierge security from Imperial Security, you're investing in more than just protection: you're safeguarding your reputation & your guests' peace of mind
Reduced Security Risk & Legal Liability
With expert access control, thorough incident reporting & proactive threat deterrence & detection, your concierge minimises security breaches, unauthorised entry & the potential legal complications that follow, protecting you, your residents & your business
Complete Peace of Mind, 24/7
Your property receives continuous protection from fully vetted, SIA-licensed night security concierge professionals who never compromise on vigilance or service quality
Comprehensive Visitor Management
Every visitor to your building is professionally screened, logged & managed by your concierge, ensuring only authorised individuals ever gain access to your premises
Enhanced Reputation & Resident Satisfaction
Professional concierge presence immediately elevates your property's prestige, whilst friendly concierges who know your residents by name make residents, tenants & visitors feel valued & create community cohesion under stringent security protocols
Partnership with Authorities
Our concierge security team works closely with local councils & authorities, ensuring compliance with all regulations & maintaining excellent emergency service relationships
Cost-Effective Dual Functionality
Why employ separate front-of-house reception staff & security guards? Our concierge guarding service delivers both, reducing your overheads whilst increasing effectiveness
| Why Choose Imperial Security for Your Concierge Security Service
As a leading security provider of concierge security in London. We protect some of London's most luxurious hotels and corporate properties, with client retention rates exceeding 95%. Our teams work seamlessly with your existing CCTV, controlling access systems and digital visitor log management platforms, providing comprehensive security intelligence.
Hospitality And Security Mindset Focused
Our concierge Security services aren't just dedicated security guards in smart uniforms. They're dual-skilled security professionals trained in customer service excellence, conflict resolution, first aid, fire safety and emergency incident response protocols. We don't offer one-size-fits-all solutions. Your private residential building requirements are unique and our service adapts to your specific security needs, property layout and resident expectations.
Specialist SIA Licensing: Security Guarding, Door Supervision, Key Holding, CCTV, Close Protection Officers Plus NASDU Dog Handlers
Insurance Protection: Comprehensive Public Liability, Employers' Liability & Professional Indemnity Insurance On Every Contract
BS 7858:2019 Compliant Vetting: Enhanced DBS Checks & Background Identity Verification, Right To Work, Finances & 5-Year Work History
Mental Health + First Aid: All Security Workforce Trained In Mental Health Awareness & First Aid, Ready To Support Staff & Visitors
BS 10119:2026: Our Management Follows The New British Standard For The Provision Of Labour To The Security & Events Sectors
SIA Approved: Company-Compliant Security Guard Contractors Operating Under ISO 9001 Quality-Certified British Standards
Health & Safety Accredited: ISO 45001 Health & Safety, SSIP-Verified (CHAS / SafeContractor), Risk Assessments On All Site
Martyn's Law Readiness: Mandatory ACT Training, Guards Carry Out Evacuation, Invacuation, Lockdown & Communication Procedures
Local Council & Authority Partnerships
We maintain strong working relationships with local councils, police forces and emergency services, ensuring rapid coordinated responses when required. Real-time incident reporting, detailed shift logs and regular service reviews keep you fully informed and in control. Whether you need 24-hour coverage or specific shift patterns, single-site or multi-site management, our concierge security guard service scales with your requirements.
| What Does Our Concierge Security Service Include
Your concierge serves as the professional face of your property, managing telephone calls, handling correspondence and processing mail distribution.
Access Control & Visitor Management
Our concierge security staff manage all visitor access through professional meet-and-greet services combined with thorough identity verification. We issue and track visitor passes, manage contractor sign-in/sign-out procedures and handle all deliveries and couriers efficiently. Parking permits are administered to ensure only authorised vehicles access your property, whilst detailed logs maintain complete accountability
Front Desk Reception
We provide secure parcel management with immediate resident notification, professional key holding services and booking management for communal facilities. All general enquiries and assistance requests are handled promptly and courteously
Security Patrols & Monitoring
Regular internal and external patrols maintain a visible security presence throughout your property. Our security conduct professional CCTV monitoring, investigate alarm activations and document all incidents comprehensively. Lock-up and unlock procedures are executed meticulously according to your schedule, with all security checks completed and verified
Emergency Response
Our trained concierge security provide immediate response to security breaches, medical emergencies and fire alarms. We coordinate emergency action plan evacuations, liaise directly with police, fire and ambulance services. Ensuring resident safety through any incident with first aid-trained security are available at all times
Safety & Compliance
We conduct regular fire safety checks, identify health and safety hazards and report maintenance issues promptly. Our service includes lost property management and full compliance with property regulations. We work directly with local councils and authorities to ensure your premises meet all statutory requirements
Night Security Operations
Our SIA-licensed night security guards conduct hourly patrols covering internal areas and external perimeters during overnight shifts. Enhanced vigilance ensures immediate detection of disturbances or suspicious activity. Despite increased security focus, full reception capabilities remain operational 24/7 for late-arriving residents, emergency contractors and deliveries
| We Provide Concierge Security Guards For All Industries
We understand that each business owner, institution or residential entrance has distinct security needs. With our extensive professional security team, we strategically deploy the industry-matched concierge security for your specific industry, ensuring each assignment is handled by specifically trained and experienced security workforce in your sector. Our highly trained concierge security adapts seamlessly to your specific operational needs, compliance standards, and security risk profiles. No matter your sector, Imperial Security delivers reliable, professional protection tailored to your environment.
Healthcare Facilities: Hospitals, Clinics, Nursing Homes, Labs
Residential & Property: Apartment buildings, Gated Communities, Commercial Buildings
Educational Institutions: Universities, Colleges, Private Schools
Councils & Housing Associations: Councils / Local Authorities, Public Housing, Parks
Religious & Non-profit: Places of Worship, Charities, Community Centres
Commercial Property: Office Buildings, Business Centres, Corporate Offices
| How Our Concierge Security Service Operates
Book concierge security services with Imperial Security through our straightforward, collaborative process:
Step 1 | Free Consultation & Site Assessment |
Contact us to discuss your concierge security requirements in a free, no-obligation consultation, arranged at a convenient time to understand your property, challenges and expectations. Our specialists then visit for a site risk assessment of access points, existing security measures, staffing requirements and vulnerabilities, meeting property managers, residents' committees or facilities teams as appropriate. |
Step 2 | Tailored Proposal |
Within 48 hours you receive a proposal outlining our recommended concierge security solutions, including deployment, shift patterns, duties, technology integration and transparent pricing. Once you approve it, we finalise a service agreement with clear terms, KPIs, reporting structures and escalation procedures, with all documentation kept straightforward and transparent. |
Step 3 | Officer Selection & Service Commencement |
We introduce your dedicated concierge team, conduct site familiarisation, integrate with your systems and establish communication protocols. Mobilisation typically takes 7-14 days, though urgent deployments can be arranged. Your reception concierge security team then begins operations at your Greater London property. |
Step 4 | Ongoing Management & Support |
Throughout the contract, regular service reviews, performance monitoring, incident analysis and continuous improvement keep your concierge security adapting to your property's evolving needs. Together they ensure you continue to receive consistent, high-quality service, outstanding value and client satisfaction. |
| Our Service Pricing, Rates & Packages
Transparent, Competitive Pricing Imperial Security believes in honest, straightforward pricing. Our concierge security service rates are calculated based on:
Competitive Security Concierge Hire Rates
Our hire rates are structured to provide exceptional value without compromising quality. Rates vary based on:
- Coverage Requirements: Hours of operation (6-hour, 12-hour, or 24-hour coverage)
- Number of Staff: Single or multiple concierge deployment
- Site Complexity: Size, access points and specific security challenges
- Service Level: Standard concierge services or enhanced security-focused
- Contract Duration: Competitive rates for longer-term commitments
Flexible Concierge Security Packages
Standard Package Single concierge coverage during business hours (typically 07:00-19:00), including all core reception and security duties. Premium Package 24-hour concierge guarding with handover protocols ensuring continuous coverage and enhanced night security operations. Bespoke Package Tailored solutions incorporating multiple security staff, specialist requirements and integration with existing security infrastructure.
No Hidden Costs
All quotes include SIA fully licensed concierge security guards, insurance, uniforms, right training and management supervision. You receive a comprehensive concierge services without unexpected additional charges.
| Get Your Free Concierge Security Service Quote Today
Contact Imperial Security today for your complimentary consultation and discover why we're the trusted choice for concierge security guards.
Contact Imperial Security Today
- Book a security guard near me via email
- Request your personalised quote using our online contact form
- Speak with our team about your unique security requirements by phone
Frequently Asked Questions (FAQs)
General Questions
Q: What industries do you specialise in?
Our concierge security company specialises in residential developments, corporate headquarters, hotels, healthcare facilities, educational institutions and properties managed by local councils and housing associations. We adapt our service to any sector requiring professional security with exceptional customer service.
Q: How quickly can you deploy concierge security staff?
For urgent requirements, we can deploy within 6-10 hours. Standard deployments, including full site familiarisation and system integration, typically take 7-14 days to ensure service excellence from day one.
Q: What areas do you cover?
As a London security guard provider, we serve clients across London. Our London regional teams ensure consistent service standards, whether you require single-site or multi-location deployment.
Q: Are your concierge security SIA licensed?
Absolutely. Every member of our team holds current SIA licensing with enhanced DBS checks. Our sia licensed night security concierge professionals undergo additional vetting and training beyond minimum regulatory requirements.
Hiring & Booking
Q: How do we get started?
Contact Imperial Security today for your free consultation and site assessment. We'll create a tailored proposal demonstrating how our concierge security service delivers exceptional value, protection and peace of mind for your property.
Q: Can I hire concierge security for just one day?
Yes! Our temporary concierge security guard services are flexible. You can hire a concierge security guard for a day, a week, or any timeframe that suits your needs.
Q: What's the contract commitment?
We offer flexible contracts from short-term placements to multi-year agreements. Longer commitments attract preferential rates, though we never compromise on contract fairness or transparency.
Q: Can you provide 24-hour coverage?
Yes. We offer flexible coverage from 8-hour shifts to continuous 24-hour residential security services with seamless handover protocols ensuring no gaps in protection or service delivery.
Pricing & Costs
Q: How much do concierge security solutions cost?
Concierge security guard rates vary based on several factors, including assignment duration, required qualifications, location and service complexity. Our hire rates start from £14-25 per hour for standard services, with discounts available for long-term contracts. Request a personalised quotation for accurate pricing.
Q: Are there any hidden costs?
No. Our security guard quotes include all costs transparently. What we quote is what you pay, no surprise fees or hidden charges.
Q: What's included in your pricing?
All SIA licensing, insurance, uniforms, equipment, training, management supervision and 24/7 operational support. Our quotes are comprehensive with no hidden costs.
Security Service Details
Q: Do you work with existing security systems?
Yes. Our teams integrate seamlessly with CCTV systems, access control platforms, visitor management software and alarm systems. We're technology-agnostic and adapt to your existing infrastructure.
Q: How do you handle staff holidays and sickness?
We maintain a workforce of trained relief concierge security guards, ensuring continuous coverage without service disruption. You'll never experience gaps in your concierge guarding provision.
Q: Do your security guards wear uniforms?
Yes, our uniformed security present a professional, identifiable presence. Uniform styles can be customised to match your brand requirements if desired.
Q: Can concierge duties be customised?
Absolutely. Your reception concierge security service is tailored to your specific requirements, whether that's package management, facility bookings, contractor coordination, or specialised security protocols.
Q: What happens in an emergency?
Our concierges are trained in emergency response protocols including evacuation procedures, first aid, fire safety and coordination with emergency services. As a company working with local authorities, we maintain excellent relationships with police, fire and ambulance services for rapid coordinated responses.
Working with Imperial
Q: What makes Imperial Security different from other companies?
We combine professional security guard expertise with exceptional customer service. Our work with local councils and authorities demonstrates our reliability. We're not just security contractors, we're partners in your safety, offering advanced security guard solutions with transparent pricing and 24/7 support.
Q: What's the difference between concierge security and regular security guards?
Concierge security combines professional security expertise with exceptional customer service and reception duties. Our staff are dual-skilled, providing front-of-house hospitality whilst maintaining vigilant security protocols. They're trained to be approachable and service-oriented whilst never compromising on protection.
Q: Can I change my tailored security solutions after signing a contract?
Absolutely. With a 7-day rolling contract, we understand that security needs evolve. Our security solutions are flexible, allowing you to scale up or down as circumstances change.
Q: Do you conduct regular service reviews?
Yes. We proactively review service quality, conduct site visits and gather feedback to ensure our security services consistently exceed expectations.
Rated 4.9/5