Imperial Security provides SIA-licensed hotel and concierge security guards for hotels, serviced apartments and residential developments in Upton Park, covering reception cover, access control, CCTV monitoring and out-of-hours response for hotel operators, managing agents and residents' management companies.
Our guards combine a welcoming front-of-house manner with the vigilance needed to manage entry points, deliveries and incidents across busy mixed-use buildings, so guests and residents are greeted properly while the building itself stays controlled.
Upton Park has moved from a football ground to a residential postcode in under a decade, and the buildings now needing front-of-house cover reflect that. Upton Gardens, built on the former Boleyn Ground site, comprises 842 homes across 15 blocks with 24 hour concierge already specified into the design, alongside retail units, a residents' gym and landscaped gardens. Newham Council has also delivered a 65-home Passivhaus scheme on Plashet Road nearby. Buildings of this scale need guards who can staff a desk properly, not just hold a door.
Alongside new-build residential concierge work, Upton Park has a mix of smaller hotels and serviced apartments serving visitors to Green Street's markets and the wider Stratford and Westfield area. These properties often run with a small permanent team, which makes reliable, presentable relief and out-of-hours cover for reception and access control particularly useful.
7 Day Rolling Contract
No hidden fees, hassle free, Flexible. Not locked into a long-term contract. Easy to scale up or down
Sector Specific Experience
Each security guard is selected based on experience relevant to that specific sector
Street Wise & Vigilant
Local, street-smart expertly trained to protect & deter threats. Confident & observant
| What Our Upton Park Hotel & Concierge Security Service Provides
Whether the building is a hotel, a serviced apartment block or a residential development like Upton Gardens, the same six duties keep front-of-house running properly.
Greeting and registering guests
Our guards give every visitor a proper welcome, checking identification and access permissions before anyone reaches a lift or corridor.
Monitoring CCTV and entry points
Camera oversight paired with a physical presence at doors and lift lobbies stops unauthorised entry before it becomes a bigger problem.
Responding to emergencies
From fire alarm activations to disorderly guests, our guards follow clear escalation procedures suited to a live hospitality or residential building.
Assisting with deliveries and contractors
Couriers, maintenance teams and other contractors are checked in and escorted where needed, so deliveries do not become an open door.
Patrolling public areas
Regular walks through lobbies, corridors, stairwells and service areas keep a visible presence across large, multi-block sites.
Managing incident reports
Every concern, from a noise complaint to suspicious activity, is logged and reported in a way that stands up if a resident or guest follows it up.
| Who We Provide Hotel & Concierge Security For In Upton Park
Our guards work across the range of buildings that now make up Upton Park's hospitality and residential mix.
Independent and boutique hotels
Smaller hotels near Green Street and Upton Lane often run lean overnight teams and need dependable relief cover for reception and access control.
Residential developments and managing agents
Large-scale schemes such as Upton Gardens need concierge cover that can manage several entrances and hundreds of residents consistently.
Serviced apartment operators
Short and mid-stay apartment buildings need the same guest-facing standards as a hotel, alongside tighter control over who holds a key or fob.
Residents' management companies
RMCs and freeholders on newer blocks need a concierge desk that enforces visitor and delivery procedures without upsetting residents.
We also support retail parades and corporate premises nearby where a similar front-of-house presence is needed.
| The Security Problems We Solve In Upton Park
New residential blocks and small hotels have arrived in Upton Park faster than most buildings' own concierge teams can scale, which is where the enquiries we get usually start.
Multiple entrances across large sites
Developments built across several blocks, like Upton Gardens, have more than one access point to watch. We staff and patrol each entrance so none of them becomes the weak link.
Tailgating at communal doors
Fob-controlled doors are only as secure as the person holding one open for a stranger. A visible guard checking access at busy times reduces the habit.
Parcel and delivery volume
Blocks with hundreds of residents generate constant courier traffic. Our guards log and hand over deliveries properly instead of letting parcels pile up unattended in lobbies.
Out-of-hours cover gaps
Small hotels and managing agents rarely staff a concierge desk around the clock themselves. We provide guards for the overnight and weekend hours that in-house teams cannot always cover.
| Why Choose Imperial Security In Upton Park
Local operating knowledge
We understand the practical difference between staffing a single hotel entrance and covering a multi-block development such as Upton Gardens, where guards need to manage several doors, a residents' gym and ground-floor retail units within one site.
We cover Upton Park and neighbouring East Ham, Plaistow and Forest Gate.
Hospitality manner with a security mindset
Our guards are trained to greet guests and residents properly, not just check credentials, so your building's standards are represented at the door as well as protected.
Vetting, licensing and insurance
Every guard we place on an Upton Park assignment meets our company standards.
- Valid SIA licensing: appropriate to the role & verified qualifications
- BS 7858 compliant vetting: five-year employment & education history
- Enhanced DBS checks: The level appropriate for your sector
- Professional reference verification: All previous security employers
- Insurance: Public liability, employers' liability & professional indemnity
- First aid trained: Emergency response & CPR certified
- ACT counter-terrorism awareness training: Threat recognition & response certified
| How Our Upton Park Service Operates
01
Site walk and briefing
We visit the building to map entrances, lift lobbies and service areas before any guard is deployed.
02
Guard selection
We match guards with hospitality or concierge experience to your building type, whether hotel, serviced apartments or residential block.
03
Access and visitor procedures
We agree sign-in, ID checks and delivery handling procedures that fit your building's layout and number of entrances.
04
Deployment
Guards are placed on site to the agreed rota, covering reception, patrols and CCTV monitoring as required.
05
Incident and shift reporting
Every shift produces a clear log of visitors, deliveries and any incidents, shared with your management team.
06
Ongoing review
We check in regularly to adjust cover as your building's occupancy or operating hours change.
Get your free Upton Park hotel & concierge security quote
Send us your address or postcode, the type of building, your preferred start date, the hours you need covered, the number of entrances and what has prompted the enquiry.
Call us on 0208 088 2878, or send your details through the quote form and we will come back to you with a written proposal.
Related services and nearby areas
See our full service page on hotel and concierge security, or other cover in the area: all Upton Park security services, corporate security in Upton Park, retail security in Upton Park, hotel and concierge security in East Ham, hotel and concierge security in Stratford and hotel and concierge security in Forest Gate.