Imperial Security provides hotel and concierge security for hotels, aparthotels and serviced apartments in Stratford, from the Westfield Stratford City hotel cluster to the properties overlooking Queen Elizabeth Olympic Park. Our guards work front of house alongside your reception and concierge team, covering entrances, guest verification, key control and out of hours cover for general managers, front office managers and building operators who need a calm, professional presence on the door around the clock.
Duties centre on welcoming guests, controlling access, supporting reception procedures and responding quickly if an incident interrupts the guest experience.
Stratford has grown into one of London's busiest hospitality clusters, built around Westfield Stratford City, Queen Elizabeth Olympic Park and the East Bank cultural quarter. Hotels here range from design led properties such as The Stratford, Autograph Collection, to aparthotel brands like Hyatt House sitting inside the Westfield centre itself, alongside serviced apartment blocks used by relocating staff and longer stay corporate guests. That mix means front of house teams deal with a wider spread of guest profiles than a single business hotel would, from event weekend crowds to long stay residents who expect to be recognised at the door.
Event nights at London Stadium, the London Aquatics Centre and the growing East Bank venues bring sharp spikes in footfall through nearby hotel lobbies and shared entrances. Reception teams on their own can struggle to manage a busy check-in queue, a crowded lobby bar and a discreet watch on entrances at the same time, which is where a trained concierge security guard adds a layer the front desk cannot provide alone.
7 Day Rolling Contract
No hidden fees, hassle free, Flexible. Not locked into a long-term contract. Easy to scale up or down
Sector Specific Experience
Each security guard is selected based on experience relevant to that specific sector
Street Wise & Vigilant
Local, street-smart expertly trained to protect & deter threats. Confident & observant
| What Our Stratford Hotel & Concierge Security Service Provides
Stratford's hotels, aparthotels and serviced apartment blocks each bring their own layout and footfall pattern, so our guards adapt to your building rather than applying a single fixed routine.
Welcome and monitor entrances
Our guards act as the first point of contact for arriving guests, offering a warm, professional presence while discreetly watching every entrance and exit to prevent unauthorised access, which matters in Stratford's shared lobby buildings where hotel, retail and residential access can sit close together.
Manage front desk security procedures
From guest verification to key control and parcel logging, our guards carry out front of house protocols efficiently and in line with your hotel's brand standards, working alongside reception rather than replacing it.
Handle emergencies and guest concerns
Whether it is an unexpected medical situation, a fire safety drill or anti-social behaviour spilling in from a busy event night, our guards are trained to act swiftly and calmly, keeping disruption to other guests to a minimum.
Liaise with hotel management and external services
Our guards coordinate between your management team, emergency responders and any off-site security control room, so cover continues smoothly through shift changes and out of hours periods.
Monitor CCTV and alarm systems
We provide guards capable of overseeing lobby and corridor surveillance systems and responding in real time to suspicious activity or a triggered alarm, rather than leaving a screen unwatched at a busy reception desk.
Uphold a calm and discreet presence
Maintaining the atmosphere your guests expect is essential, so our guards blend into the environment while keeping full vigilance, whether the setting is a design led hotel lobby or a quieter aparthotel entrance.
| Who We Provide Hotel & Concierge Security For In Stratford
Stratford's hospitality mix means our guards work with a wide range of on-site teams and building types.
Design led and boutique hotels
Properties overlooking Queen Elizabeth Olympic Park need front of house cover that matches a polished guest experience while still handling event weekend footfall and out of hours arrivals.
Aparthotels and serviced apartments
Westfield-adjacent aparthotels and serviced apartment blocks house longer stay guests and relocating staff, who need consistent access control and a guard who recognises regular residents.
Extended stay and corporate accommodation
Business travellers and relocating employees staying for weeks at a time expect the same reassurance at the door on night thirty as on night one, which our guards provide through a consistent presence.
Event weekend and venue-linked hotels
Properties close to London Stadium, the London Aquatics Centre and the wider East Bank venues see sharp spikes in lobby traffic on event nights, which our guards are trained to manage without disrupting other guests.
We also support the retail and corporate premises around Westfield Stratford City and the wider Stratford business district, where front of house needs often overlap with hotel and hospitality cover.
| The Security Problems We Solve In Stratford
Stratford's rapid growth around Westfield, Queen Elizabeth Olympic Park and the East Bank cultural quarter has changed what hotel front desks are dealing with day to day. Busier lobbies, more shared access points and a steady flow of event crowds mean reception staff are stretched further than a traditional check-in role, and that gap is where most enquiries come from.
Event night congestion in shared lobbies
A concert or match at London Stadium or a show at Sadler's Wells East can send a wave of guests and visitors through hotel entrances at once. We station a guard at the door to manage the flow, check who has genuine business inside and keep the lobby moving.
Mixed-use buildings with unclear access points
Several Stratford properties sit inside larger mixed-use developments where hotel, retail and residential entrances are close together. Our guards learn each building's genuine access routes and politely redirect anyone at the wrong door.
Unregistered visitors reaching guest floors
High footfall from Westfield shoppers and event crowds makes it easier for someone to slip past an unattended reception desk. A visible guard at the entrance and lift lobby reduces the chance of anyone reaching guest floors without being logged.
Overnight cover gaps at aparthotels
Serviced apartment blocks with lean overnight staffing can leave the entrance unwatched between late check-ins and early departures. We provide a guard through those hours so access control does not depend on a single night porter.
| Why Choose Imperial Security In Stratford
Local operating knowledge
Our guards know the rhythm of Stratford's hospitality district, from Westfield Stratford City opening hours to event schedules at London Stadium and the London Aquatics Centre, and plan cover around them rather than reacting after the fact.
We cover hotels and serviced apartments across Stratford and into neighbouring Stratford E15/E20 postcodes, including sites near Westfield and Queen Elizabeth Olympic Park.
A team that fits your brand
From design led hotels to practical aparthotel reception desks, our guards adapt their manner and dress to your property's standards, protecting the guest impression that management has worked to build.
Vetting, licensing and insurance
Every guard we place on a Stratford assignment meets our company standards.
- Valid SIA licensing: appropriate to the role & verified qualifications
- BS 7858 compliant vetting: five-year employment & education history
- Enhanced DBS checks: The level appropriate for your sector
- Professional reference verification: All previous security employers
- Insurance: Public liability, employers' liability & professional indemnity
- First aid trained: Emergency response & CPR certified
- ACT counter-terrorism awareness training: Threat recognition & response certified
| How Our Stratford Service Operates
01
Initial site visit
We visit your hotel or apartment building to review entrances, reception layout and existing procedures before proposing a cover plan.
02
Guard selection
We match guards with hospitality and front of house experience to your property, briefed on your brand standards before the first shift.
03
Procedure handover
Guards are briefed on your key control, guest verification and emergency procedures so cover fits your existing systems from day one.
04
Deployment begins
Your guard takes up position at the agreed times, whether that is a permanent front desk presence or scheduled cover around event nights.
05
Ongoing liaison
We stay in regular contact with your management team so procedures can be adjusted around events, refurbishment or seasonal footfall changes.
06
Ongoing reviews
We review cover periodically against your changing occupancy and event calendar, adjusting hours or guard numbers as your Stratford property needs.
Get your free Stratford hotel & concierge security quote
Send us your address or postcode, the type of building, your preferred start date, the hours you need covered, the number of entrances involved and what prompted the enquiry, and we will put together a proposal.
Call us on 0208 088 2878, or send your details through the quote form and we will come back to you with a written proposal.
Related services and nearby areas
See our full service page on hotel & concierge security, or other cover in the area: all Stratford security services, retail security in Stratford, corporate security in Stratford, hotel & concierge security in Leyton, hotel & concierge security in Bow, hotel & concierge security in Canary Wharf.