London Twickenham Hotel & Concierge Security

Imperial Security provides hotel and concierge security guards for hotels, serviced apartments and private residential developments across Twickenham. Our guards work front-of-house, welcoming guests and residents, controlling access, monitoring CCTV and handling deliveries, so building managers get a courteous first point of contact backed by a properly trained security presence.

Twickenham's mix of stadium-adjacent hotels, riverside apartments and boutique guest houses each bring their own front-of-house pressures, and our teams are briefed on the specific access routes and footfall patterns of the site before their first shift.

Twickenham's hotel and apartment sector is shaped by one fixture more than any other: match days at the Allianz Stadium. The Radisson RED sits inside the stadium complex itself, and on international and Premiership Rugby weekends the surrounding hotels and serviced apartments see a sharp swing from a quiet weekday trade to a fully booked, high-footfall crowd arriving within a narrow window. That surge needs front-of-house cover that can manage queuing guests, luggage and taxis at the entrance without losing control of who is actually on site.

Away from match days, Twickenham's residential and hospitality mix is changing. The Twickenham Riverside site is now in active construction, with two tower cranes on site and work progressing through the superstructure stage ahead of new homes, shops and public event space opening near the town centre. As new apartment blocks and amenity buildings come online in and around the riverside, their managing agents will need the same reception-standard security cover already expected in the borough's established serviced apartment blocks.

7 Day Rolling Contract

No hidden fees, hassle free, Flexible. Not locked into a long-term contract. Easy to scale up or down

Sector Specific Experience

Each security guard is selected based on experience relevant to that specific sector

Street Wise & Vigilant

Local, street-smart expertly trained to protect & deter threats. Confident & observant

Match-day surges and a growing riverside development mean Twickenham's hotels and apartment blocks face front-of-house pressures that a standard daytime reception desk was not built to handle. The problems below come up most often and how our guards deal with them.

Sudden footfall on match days

Hotels near the Allianz Stadium can go from quiet to fully booked within a few hours before kick-off. Our guards manage the entrance queue, verify guests against bookings and keep non-guests from drifting into the lobby.

Unfamiliar faces at reception

Serviced apartments and short-stay lets see constant guest turnover, which makes it harder to know who should be in the building. Our guards check in visitors properly and query anyone who cannot account for themselves.

Construction traffic near occupied buildings

With the Twickenham Riverside site now in active construction, nearby residential and hospitality buildings see extra vehicle movements and unfamiliar contractors passing close to their entrances. Our guards keep site access separate from guest and resident access and challenge anyone attempting to use the wrong entrance.

Deliveries left unattended

Parcels and food deliveries left at an unmanned entrance are an easy target and a trip hazard. Our guards take deliveries in directly and log them, rather than leaving them stacked by the door.