Imperial Security provides hotel and concierge security guards for hotels, serviced apartments and high-end residential buildings across Mortlake, combining a welcoming front-of-house manner with proper access control, patrols and incident handling. Our guards work reception desks, lobbies and entrances, checking who comes and goes, signing in contractors and deliveries, and supporting your own staff so residents and guests feel looked after rather than watched.
Whether you run a boutique riverside hotel, a block of serviced apartments or a private residential development, we place guards who understand hospitality as well as security.
The approved Stag Brewery redevelopment on Mortlake High Street will bring around 1,075 homes, a hotel, offices, retail units and a cinema to the riverside once construction gets underway, adding a significant new concentration of residential and hospitality buildings that will each need their own front-of-house cover. Mortlake also sits on the Championship Course for the annual Boat Race, with the finish line directly off the High Street, so hotels, apartment blocks and riverside venues here see a sharp, predictable surge in visitors, spectators and vehicle activity on race day each spring that ordinary daytime staffing is not set up to manage.
Outside of that annual peak, Mortlake's mix of Victorian terraces, riverside conversions and new-build apartments means entry systems, delivery routes and resident populations vary block by block. We tailor guarding hours, patrol routes and handover procedures to each site rather than applying a single generic pattern.
7 Day Rolling Contract
No hidden fees, hassle free, Flexible. Not locked into a long-term contract. Easy to scale up or down
Sector Specific Experience
Each security guard is selected based on experience relevant to that specific sector
Street Wise & Vigilant
Local, street-smart expertly trained to protect & deter threats. Confident & observant
| What Our Mortlake Hotel & Concierge Security Service Provides
Across Mortlake's hotels, serviced apartments and riverside residential blocks, these are the duties our guards carry out day to day.
Greet and assist guests and residents
Our guards are trained in customer service as well as safety, so residents and hotel guests are welcomed properly rather than simply checked at the door.
Monitor entry and exit points
We control access at lobbies and side entrances, confirming identity before anyone unfamiliar is let into a residential or guest area.
Carry out internal and external patrols
Regular walk-rounds of corridors, car parks and riverside walkways keep every part of the building visibly covered, not just the front desk.
Manage deliveries and contractor access
We log and verify deliveries, cleaners and maintenance visits, so building management always knows who has been on site.
Handle emergencies calmly
From fire alarms to a disturbance in a corridor, our guards follow your site procedures and know when to escalate.
Liaise with your staff and management
Our guards coordinate with front desk, housekeeping and building management so security fits around your existing operation, not against it.
| Who We Provide Hotel & Concierge Security For In Mortlake
Mortlake's mix of hospitality and residential buildings means our concierge guards support a range of site types.
Boutique hotels
Smaller riverside hotels need guards who can double as a professional, welcoming front-of-house presence during quieter overnight hours.
Serviced apartments
Short-let and serviced blocks have a constantly changing guest list, so consistent identity checks at entry matter more than in a settled residential building.
High-end residential buildings
Private apartment blocks want a concierge-style guard who protects residents' privacy while keeping unauthorised visitors out.
Building and letting managers
Managing agents overseeing several Mortlake sites need one security partner who can staff reception desks consistently across each building.
| The Security Problems We Solve In Mortlake
Mortlake's ongoing riverside development and its role as the finishing point of the Boat Race both change what buildings here need from a security guard, compared with a purely residential street elsewhere in London.
Unfamiliar visitors at reception
Serviced apartments and hotels see a constant flow of new faces, which makes it easy for an uninvited visitor to slip past an unmanned desk. A guard on reception checks every arrival against a booking or resident list before granting access.
Construction disruption near occupied buildings
With the Stag Brewery site being built out in phases nearby, occupied hotels and apartments close to the works may see contractor traffic and unfamiliar vehicles on surrounding roads. Our guards keep an eye on who is approaching the building itself, separate from the works site.
Boat race day crowding
Each spring, thousands of spectators gather along the towpath and High Street near the finish line, and pubs and riverside venues fill quickly. Buildings nearby can see doorways blocked or opportunistic attempts to get inside. We plan additional cover for the day so entrances stay clear and controlled.
Deliveries mistaken for visitors
Busy hospitality sites take frequent deliveries, and without a proper log it becomes hard to say who has actually been on the premises. Our guards verify and record every delivery and contractor visit as a matter of routine.
| Why Choose Imperial Security In Mortlake
Local operating knowledge
We know the layout around Mortlake High Street, the riverside path and the surrounding residential streets, including the seasonal changes brought by the Boat Race and the phased Stag Brewery works.
We cover Mortlake and neighbouring SW14 and SW13 postcodes, including Barnes, East Sheen and the riverside stretch towards Kew.
A brand-representing presence, not just a guard
For hospitality sites, the person on the door is often the first impression a guest gets. We select guards who can hold that customer-facing role as well as the security one.
Vetting, licensing and insurance
Every guard we place on a Mortlake assignment meets our company standards.
- Valid SIA licensing: appropriate to the role & verified qualifications
- BS 7858 compliant vetting: five-year employment & education history
- Enhanced DBS checks: The level appropriate for your sector
- Professional reference verification: All previous security employers
- Insurance: Public liability, employers' liability & professional indemnity
- First aid trained: Emergency response & CPR certified
- ACT counter-terrorism awareness training: Threat recognition & response certified
| How Our Mortlake Service Operates
01
Site visit and assessment
We walk the building with you to understand entrances, guest flow and any current gaps in cover.
02
Written proposal
You receive a clear proposal covering hours, guard numbers and duties specific to your Mortlake site.
03
Guard selection
We match guards with relevant hospitality or residential experience to your building and its guests.
04
Site induction
Before the first shift, guards are briefed on your entry procedures, key contacts and emergency plans.
05
Ongoing deployment
Guards work agreed shifts, with cover adjusted around events such as the Boat Race or nearby construction phases.
06
Regular review
We check in with your management team to confirm the arrangement is still meeting the building's needs.
Get your free Mortlake Hotel & Concierge Security quote
Send us your address or postcode, the building type, your preferred start date, the hours you need covered, the number of entrances in use, and what prompted the enquiry, and we will come back with a proposal suited to your site.
Call us on 0208 088 2878, or send your details through the quote form and we will come back to you with a written proposal.
Related services and nearby areas
See our full service page on Hotel & Concierge Security, or other cover in the area: all Mortlake security services, corporate security in Mortlake, key holding in Mortlake, hotel & concierge security in Barnes, hotel & concierge security in Richmond, hotel & concierge security in Putney.