Imperial Security provides SIA-licensed hotel and concierge security guards for hotels, serviced offices and residential blocks across Hammersmith, covering everything from the front desk and lobby to access points and out-of-hours cover. Our guards work alongside your existing team, handling guest and visitor arrivals, managing who comes through the door and responding to incidents, so your building stays welcoming without feeling under guard.
This cover suits hotel operators, building managers and corporate landlords who need a guard that reads as part of the front of house team, not a separate security presence bolted on top.
Hammersmith's front of house demands are changing. The borough approved an 89-bedroom hotel conversion at the Livat shopping centre on King Street in 2025, adding to a cluster of hotels and serviced offices already sitting close to the Broadway interchange and the Eventim Apollo, one of London's busiest mid-size music venues. That mix means a steady flow of overnight guests, event crowds spilling past hotel entrances on show nights and office tenants who expect a manned reception outside normal nine-to-five hours.
A hotel or office lobby a short walk from a major venue and transport interchange needs a guard who can manage a calm reception one hour and a busy, unfamiliar crowd drifting past the entrance the next. Our concierge security guards are trained to switch between the two without losing the welcoming tone your guests expect.
7 Day Rolling Contract
No hidden fees, hassle free, Flexible. Not locked into a long-term contract. Easy to scale up or down
Sector Specific Experience
Each security guard is selected based on experience relevant to that specific sector
Street Wise & Vigilant
Local, street-smart expertly trained to protect & deter threats. Confident & observant
| What Our Hammersmith Hotel & Concierge Security Service Provides
These duties are shaped by the buildings we cover most often in Hammersmith: hotel lobbies, serviced office receptions and mixed-use blocks close to the Broadway and King Street.
Guest and visitor assistance
Our guards greet arrivals at the door, direct visitors to reception or meeting rooms and answer routine queries, so lobbies stay calm and staffed during check-in peaks and busy office mornings.
Access control and monitoring
We manage entrances and lift lobbies, checking passes and room keys so only authorised guests, staff and contractors reach upper floors, guest corridors or service areas.
Proactive patrols
Regular walks through car parks, service yards and fire escapes catch propped-open doors, loitering or unattended items before they become a bigger problem.
Emergency response coordination
From a fire alarm to a medical incident, our guards raise the alarm correctly, liaise with emergency services and manage evacuations so procedures are followed under pressure.
Event night crowd management
On evenings when the Eventim Apollo or nearby venues draw large crowds, our guards keep hotel and office entrances clear of overspill queues while still welcoming genuine guests.
Incident reporting and documentation
Every incident, refusal of entry or lost property report is logged in detail, giving building managers a clear record for reviews, insurance or follow-up action.
| Who We Provide Hotel & Concierge Security For In Hammersmith
Front of house cover in Hammersmith serves a mix of hospitality and commercial buildings, each with its own guest flow and hours.
Hotels
Hotel operators near the Broadway and King Street need front of house guards who can handle check-in traffic, room key access and late-night arrivals without disrupting the guest experience.
Serviced offices
Multi-tenant office buildings need a manned reception that can verify visitors, manage courier and contractor access and represent several different businesses at once.
Residential and mixed-use blocks
Blocks combining flats with ground-floor retail or offices need a concierge guard who can manage deliveries, visitor sign-in and communal areas for several different user groups.
Conference and event venues
Venues hosting conferences, exhibitions or private functions need front of house guards for registration desks, cloakrooms and managing attendee flow at busy entrances.
| The Security Problems We Solve In Hammersmith
Hammersmith's front of house enquiries tend to follow the same handful of pressures: new hotel stock coming into an area already busy with commuters and event-goers, and buildings sitting close enough to the Apollo and the Broadway interchange that footfall spikes without much warning.
Event nights overwhelming the lobby
When a show lets out at the Apollo, pedestrian traffic along Queen Caroline Street and the Broadway can spill toward nearby entrances. We position a guard at the door during known event windows so genuine guests are still welcomed while passers-by are directed on.
Unfamiliar visitors in shared buildings
Multi-tenant offices and mixed-use blocks make it hard to spot who belongs. Our guards check in visitors against expected arrivals and challenge anyone who cannot account for themselves.
Late check-ins and out-of-hours access
Hotels and serviced apartments need cover long after daytime reception staff leave. A guard on the desk overnight verifies bookings and controls key access without leaving the entrance unstaffed.
New buildings opening without established procedures
As new hotel and mixed-use space comes online, such as the conversion under way at the Livat centre, operators often need security procedures set up from scratch. We help establish access control and reporting routines from day one.
| Why Choose Imperial Security In Hammersmith
Local operating knowledge
We know Hammersmith's mix of hotels, offices and event venues around the Broadway interchange, and we plan guard cover around known event nights at the Eventim Apollo rather than treating every shift the same.
We cover Hammersmith and neighbouring areas including Shepherd's Bush, Chiswick and Fulham.
A front of house presence, not just a guard
Our concierge guards are chosen for their manner as much as their vigilance, so your reception keeps its professional, welcoming standard while still being properly secured.
Vetting, licensing and insurance
Every guard we place on a Hammersmith assignment meets our company standards.
- Valid SIA licensing: appropriate to the role & verified qualifications
- BS 7858 compliant vetting: five-year employment & education history
- Enhanced DBS checks: The level appropriate for your sector
- Professional reference verification: All previous security employers
- Insurance: Public liability, employers' liability & professional indemnity
- First aid trained: Emergency response & CPR certified
- ACT counter-terrorism awareness training: Threat recognition & response certified
| How Our Hammersmith Service Operates
01
Site visit and quote
We visit your building to understand entrances, guest flow and existing procedures before proposing cover.
02
Guard selection
We match guards with hospitality or corporate front of house experience relevant to your building type.
03
Site induction
Guards are briefed on your access points, key holding procedures and any known event dates that affect footfall nearby.
04
Deployment
Guards start on the agreed dates and hours, covering reception, patrols and access points as scoped.
05
Ongoing reporting
You receive regular incident and activity logs so you have a clear record of what happens on site.
06
Regular review
We check in on cover levels and procedures as your building's occupancy or event calendar changes.
Get your free Hammersmith Hotel & Concierge Security quote
Send us your address or postcode, building type, start date, hours of cover needed, number of entrances and what prompted the enquiry, and we will put together a proposal.
Call us on 0208 088 2878, or send your details through the quote form and we will come back to you with a written proposal.
Related services and nearby areas
See our full service page on hotel and concierge security, or other cover in the area: all Hammersmith security services, corporate security in Hammersmith, event security in Hammersmith, hotel and concierge security in Shepherd's Bush, hotel and concierge security in Chiswick, hotel and concierge security in Fulham.