Imperial Security provides hotel and concierge security guards for hotels, serviced apartments and residential blocks across East Ham, covering reception duties, access control and out-of-hours cover for hotel operators, managing agents and residential landlords.
East Ham's mix of budget hotels, guest houses and growing serviced apartment stock around the station and Barking Road means front-of-house teams often need extra cover at check-in peaks, overnight and during building works, and our guards slot into existing reception and concierge routines rather than replacing them.
East Ham's town centre is changing shape. The former Market Hall site on High Street North is being redeveloped into a mixed-use scheme with around 277 flats and duplexes alongside a retail arcade, courtyards and roof gardens, and the council has separately funded public realm improvements along High Street North itself. For hotel and residential operators nearby, that means more construction traffic, more foot traffic once new units complete, and shared entrances and courtyards that need clear access control from day one.
Guest houses and serviced apartments close to East Ham station handle a steady flow of short-stay visitors and contractors working on nearby sites, which raises the value of a visible, professional presence at reception. Boutique hotels and apartment blocks off Barking Road face a different mix, with longer-stay residents, deliveries and visitor access all needing to be managed through the same front door.
7 Day Rolling Contract
No hidden fees, hassle free, Flexible. Not locked into a long-term contract. Easy to scale up or down
Sector Specific Experience
Each security guard is selected based on experience relevant to that specific sector
Street Wise & Vigilant
Local, street-smart expertly trained to protect & deter threats. Confident & observant
| What Our East Ham Hotel & Concierge Security Service Provides
These six duties cover the day-to-day running of East Ham's hotels, guest houses and residential reception desks.
Reception monitoring and guest welcome
Our guards staff front desks and lobbies to greet guests and residents, answer enquiries and provide a visible presence at busy East Ham check-in times.
Access control and key management
We control entry to residential floors, plant rooms and staff areas and run key handling protocols across shared buildings and mixed-use blocks.
CCTV surveillance and incident reporting
Our guards monitor on-site camera systems in real time and log incidents to a standard that stands up if a landlord, agent or insurer needs it.
Emergency response and evacuation support
Our guards are trained to act during fire alarms and evacuations, running drills and liaising with the emergency services when they attend.
Package and mail handling
We receive, log and hand over deliveries and mail for guests, residents and staff, which matters where communal storage is limited.
Guest service and conflict de-escalation
Our guards act as a calm point of contact for guests and residents, handling complaints and disturbances before they escalate.
| Who We Provide Hotel & Concierge Security For In East Ham
Our East Ham guards work across four types of front-of-house environment.
Budget hotels and guest houses
Properties near East Ham station need reception cover that can handle a steady turnover of short-stay guests and contractors.
Serviced apartment operators
Operators letting short and medium-stay units need someone managing access and welcome without a full-time reception team on site.
Residential apartment blocks
Managing agents for blocks off Barking Road need concierge-style cover for residents, visitors and deliveries through one shared entrance.
New-build mixed-use developments
Developments combining flats with ground-floor retail need reception and access control that separates residents from public footfall.
| The Security Problems We Solve In East Ham
Town centre redevelopment around High Street North is changing how people move through East Ham, and it is generating enquiries from operators who did not need front-of-house cover before.
Construction traffic around shared entrances
Building work near the Market Hall site brings extra vehicle and foot traffic past hotel and residential entrances. Our guards manage entry points so deliveries, contractors and guests do not clash.
Unstaffed reception desks overnight
Smaller hotels and guest houses often cannot justify an overnight receptionist. We provide a guard who can handle late check-ins and respond to issues without leaving the desk unattended.
Shared courtyards and communal spaces
New mixed-use schemes bring landscaped courtyards and public-facing retail into the same footprint as private homes. Our guards patrol and monitor these spaces so residents keep a clear boundary between public and private areas.
Parcel and delivery volume in blocks without a concierge
Blocks without a permanent concierge can struggle with parcel volume and unclaimed deliveries. Our guards take receipt of packages and hand them over securely, cutting down on items left in communal areas.
| Why Choose Imperial Security In East Ham
Local operating knowledge
We know how East Ham's town centre redevelopment on the former Market Hall site is affecting access and footfall around High Street North, and we brief our guards accordingly rather than treating every site the same way.
We also cover the E6 postcode area and neighbouring Upton Park, Plaistow and Beckton.
Rapid, flexible deployment
Because we work across East Ham already, we can place a guard at short notice for cover gaps, events or building works without a long lead-in time.
Vetting, licensing and insurance
Every guard we place on an East Ham assignment meets our company standards.
- Valid SIA licensing: appropriate to the role & verified qualifications
- BS 7858 compliant vetting: five-year employment & education history
- Enhanced DBS checks: The level appropriate for your sector
- Professional reference verification: All previous security employers
- Insurance: Public liability, employers' liability & professional indemnity
- First aid trained: Emergency response & CPR certified
- ACT counter-terrorism awareness training: Threat recognition & response certified
| How Our East Ham Service Operates
01
Initial enquiry
You tell us the property, the hours you need covered and what the role involves.
02
Site assessment
We assess entrances, reception layout and access points for your East Ham property before deployment.
03
Guard matching
We select guards with hospitality or concierge experience suited to your building and guests.
04
Onboarding and briefing
Guards are briefed on your reception procedures, key protocols and reporting requirements before their first shift.
05
Ongoing deployment
Guards cover agreed shifts, adjusting for construction activity and footfall changes around High Street North as needed.
06
Review and reporting
We provide incident logs and check in regularly to confirm the cover still matches your needs.
Get your free East Ham hotel & concierge security quote
Send us your address or postcode, the building type, your preferred start date, the hours you need covered, the number of entrances and what prompted the enquiry.
Call us on 0208 088 2878, or send your details through the quote form and we will come back to you with a written proposal.
Related services and nearby areas
See our full service page on front of house security, or other cover in the area: all East Ham security services, key holding, CCTV monitoring, hotel & concierge security in Upton Park, hotel & concierge security in Barking, hotel & concierge security in Beckton.