Imperial Security provides retail security guards for shops, shopping centres and supermarkets across Romford, covering everything from single-entrance boutiques to multi-floor units inside The Brewery and The Liberty. Our guards work with store managers and loss prevention teams to deter theft, support staff during difficult incidents and keep the shop floor calm for paying customers.
We place guards on day cover, weekend cover or full opening hours, and we brief each one on the layout, stock risk and staff procedures of the specific store before their first shift.
Romford BID has expanded its My Local Bobby patrol from two officers to four, funded in part by £50,000 contributions from The Brewery and The Liberty landlords, after stores reported ongoing pressure from persistent shoplifters and difficult incidents on the shop floor. Town centre police also made 548 arrests in 2025 and ran over 1,200 stop searches, which tells you how much daily activity the area generates. A store-based guard working alongside those patrols, rather than instead of them, is what most Romford retailers are now asking us for.
Our guards are briefed to work with BID patrols and in-store teams rather than duplicate them, focusing on the entrance, fitting rooms, high-value aisles and exit points where loss actually happens. That means fewer incidents escalating on the shop floor and a calmer experience for the customers browsing around them.
7 Day Rolling Contract
No hidden fees, hassle free, Flexible. Not locked into a long-term contract. Easy to scale up or down
Sector Specific Experience
Each security guard is selected based on experience relevant to that specific sector
Street Wise & Vigilant
Local, street-smart expertly trained to protect & deter threats. Confident & observant
| What Our Romford Retail Security Service Provides
Romford's retail units range from small independent shops on South Street to large anchor stores inside The Brewery and The Liberty, and the right cover looks different in each. Our guards adapt their role to the building while keeping these six duties at the centre of the job.
Theft prevention and deterrence
A visible guard at the entrance or on the shop floor discourages opportunistic theft before it starts, which matters in a town centre where persistent offenders are known to move between stores.
Customer service and support
Our guards give directions, help with queries and keep a polite manner on the shop floor, which matters in busy units like The Brewery where footfall is constant at weekends.
Incident response and reporting
When a theft or a dispute occurs, our guards respond quickly, write a clear incident report and pass details to management, the BID patrol or Romford's town centre police team where needed.
CCTV and surveillance monitoring
Many of our guards are trained to work alongside or operate in-house camera systems, keeping watch over stockrooms, fitting rooms and exits in larger Romford units.
Conflict management and de-escalation
Our guards are trained to calm confrontations with shoplifters or difficult customers without letting the situation disrupt trading on a busy shop floor.
Emergency evacuation assistance
If a fire alarm or evacuation is called, our guards help guide customers and staff to the nearest safe exit and follow the store's evacuation procedure.
| Who We Provide Retail Security For In Romford
Romford's retail mix brings together several types of buyer, each with a different reason for calling us.
Shopping centre units
Stores inside The Brewery and The Liberty deal with high weekend footfall and need guards who can manage queues and theft risk without slowing down service.
High-street independents
Single-entrance shops along South Street and the Market Place often need one guard who can cover the door, keep an eye on stock and handle the till area at the same time.
Supermarkets and convenience stores
Grocery retailers need guards who can patrol aisles, support staff during till disputes and manage the entrance during busy trading hours.
Chain outlet managers
Regional and area managers for larger retail chains bring us in where head office reporting standards require documented, consistent cover across a Romford branch.
We also cover corporate security and key holding for businesses operating alongside Romford's retail units.
| The Security Problems We Solve In Romford
Romford BID's expansion of its My Local Bobby patrol from two to four officers in 2025, backed by contributions from The Brewery and The Liberty landlords, reflects how much pressure local stores have been reporting from repeat shoplifters and difficult shop-floor incidents. That pressure is what generates most of the enquiries we receive from Romford retailers.
Persistent and organised shoplifting
A small number of known offenders account for a disproportionate share of losses in many town centres. Our guards are briefed to recognise repeat behaviour, intervene early and pass intelligence to store management and BID patrols so the same individuals are flagged across visits.
Staff being put at risk during incidents
Shop staff are not trained to physically intervene and should never be expected to. Our guards take on that role directly, giving staff someone to call rather than leaving them to confront a shoplifter or an aggressive customer alone.
High footfall making single-staff cover unworkable
Units inside The Brewery and The Liberty see heavy weekend and school-holiday footfall, which leaves a single staff member unable to watch the door, the till and the stock at once. A dedicated guard takes that pressure off the team.
Anti-social behaviour near entrances and exits
Loitering or anti-social behaviour near a shop entrance can put off paying customers before they even walk in. A visible guard at the door manages this calmly without making the store feel unwelcoming.
| Why Choose Imperial Security In Romford
Local operating knowledge
We know how Romford's retail units operate day to day, from the entrance layout at The Brewery to the rhythm of trading on South Street, and we brief our guards to work alongside the BID's own patrol rather than duplicate it.
We cover RM1 to RM7 and the surrounding areas out to Chadwell Heath, Gidea Park and Collier Row.
A proactive, customer-friendly presence
Our guards are trained to protect stock and staff while still being approachable, so your store keeps the welcoming feel that brings customers back.
Vetting, licensing and insurance
Every guard we place on a Romford assignment meets our company standards.
- Valid SIA licensing: appropriate to the role & verified qualifications
- BS 7858 compliant vetting: five-year employment & education history
- Enhanced DBS checks: The level appropriate for your sector
- Professional reference verification: All previous security employers
- Insurance: Public liability, employers' liability & professional indemnity
- First aid trained: Emergency response & CPR certified
- ACT counter-terrorism awareness training: Threat recognition & response certified
| How Our Romford Service Operates
01
Site assessment
We visit the store to assess entrances, stock risk areas, till positions and existing CCTV before proposing cover.
02
Bespoke security plan
We set out guard numbers, shift patterns and duties matched to your store's layout and trading hours, whether that is a single-entrance unit or a multi-floor shopping centre store.
03
Guard selection and briefing
We assign SIA-licensed guards with retail experience and brief them on your store's procedures, known risk areas and points of contact.
04
Deployment
Guards take up position at the agreed start date, covering the entrance, shop floor or exits as set out in the plan.
05
Ongoing liaison
Our guards stay in contact with store management and, where relevant, the Romford BID patrol and town centre police team to share intelligence on repeat offenders.
06
Reporting and review
Every incident is logged and reviewed with store management so the plan can be adjusted as trading patterns or risks change.
Get your free Romford retail security quote
Send us your store address or postcode, the type of unit, your preferred start date, the hours you need covered, the number of entrances and what prompted the enquiry, and we will put together a tailored proposal.
Call us on 0208 088 2878, or send your details through the quote form and we will come back to you with a written proposal.
Related services and nearby areas
See our full service page on retail security, or other cover in the area: all Romford security services, corporate security in Romford, key holding in Romford, retail security in Barking, retail security in Ilford, retail security in Redbridge.