Imperial Security provides key holding and alarm response for shops, offices and residential blocks in Shepherd's Bush, covering the Market, Uxbridge Road and the streets around Westfield London.
Our SIA-licensed guards hold your keys off site, attend the moment an alarm activates, and carry out lock and unlock rounds so your building is opened and secured without you or your staff having to travel back after hours. It suits retailers, office managers, landlords and site operators who want an alarm callout answered by a trained guard rather than left for the police to prioritise.
Shepherd's Bush Market is going through a long redevelopment under Yoo Capital, with stalls being repositioned under new canopy decks alongside ongoing construction next to Pennard Road. That mix of independent traders, building works and residential neighbours close together means more premises are left unattended at odd hours than a settled retail strip, and more keys change hands between contractors, landlords and shopkeepers during the works.
Many of the market's independent shops and food traders open early and close late across a six-day week, and the offices along Uxbridge Road empty out well before Westfield's evening trade winds down. Key holding gives these premises a single point of contact for out-of-hours access and alarm activations, instead of relying on whoever happens to be reachable by phone.
7 Day Rolling Contract
No hidden fees, hassle free, Flexible. Not locked into a long-term contract. Easy to scale up or down
Sector Specific Experience
Each security guard is selected based on experience relevant to that specific sector
Street Wise & Vigilant
Local, street-smart expertly trained to protect & deter threats. Confident & observant
| What Our Shepherd's Bush Key Holding Service Provides
Built around the mix of market stalls, offices and shopfronts found between the Market and Uxbridge Road.
Rapid alarm response
We attend the moment an alarm activates, check the building inside and out, and call the police if there is a genuine break-in rather than leaving a false alert unchecked.
Secure key storage
Your keys sit in a police-approved facility with logged access, so there is a clear record of who held them and when, useful when several contractors are on site during market works.
Lock and unlock rounds
For early market opens or late office closures, our guard opens or secures the premises on schedule and checks doors, shutters and windows before leaving.
Emergency site attendance
For a break-in, fire alarm or flood, our guard reaches the property, secures what can be secured and stays on site until you, a contractor or the emergency services take over.
Detailed incident reporting
After every callout you receive a written report covering arrival time, what we found, what we did and how it was resolved, useful for insurers and landlords alike.
Local, fast response
Working close to the Green and Westfield means our guard can usually be at your door well before a keyholder driving in from further out.
| Who We Provide Key Holding For In Shepherd's Bush
Our key holding clients here fall into a few recurring groups.
Market and independent traders
Shops and stalls in and around Shepherd's Bush Market need someone who can open early, close late and respond if an alarm goes off between visits, without disrupting trading hours.
Offices on Uxbridge Road
Office managers who lock up before staff and cleaners have finished, or who want alarm activations checked out rather than reset remotely and forgotten.
Landlords and managing agents
Residential and mixed-use blocks near the redevelopment area need one keyholder contact rather than a rotation of directors or agents who are not always reachable.
Contractors on the market redevelopment
With works ongoing around Pennard Road, site offices and compounds need keys held securely between shifts and someone able to attend if a hoarding or gate is breached.
We also hold keys for retail units near Westfield and smaller premises tucked off Goldhawk Road, wherever an owner wants alarm callouts handled by a guard rather than left unanswered overnight.
| The Security Problems We Solve In Shepherd's Bush
The Market redevelopment has changed the day-to-day picture for a lot of premises here. Stalls are being repositioned under new canopy decks, hoardings and compounds sit next to trading units, and more keys are circulating between landlords, traders and contractors than usual. That turnover is exactly when a missing key or an unanswered alarm becomes expensive.
Alarms going off with nobody able to attend
Owners who live outside the area, or staff who have already gone home, cannot always get back to check an activation. We attend in their place and confirm whether it is genuine.
Too many people holding spare keys
When several contractors or staff members each carry a set, tracking who has access becomes difficult. We centralise keys in one logged, secure store instead.
Early opens and late closes eating into staff time
Market trading hours and office cleaning schedules rarely line up with anyone's normal shift. We take on the opening and closing routine so staff are not doing it around their own hours.
Building sites left unattended overnight
Compounds and site offices near the redevelopment are vulnerable once contractors leave for the day. We can attend if a perimeter alarm trips or a gate is found open.
| Why Choose Imperial Security In Shepherd's Bush
Local operating knowledge
We know the layout around the Market, the Green and Westfield, including where the ongoing redevelopment affects access and parking for a callout.
We cover Shepherd's Bush and the surrounding W12 and W14 postcodes, including Acton, Hammersmith and Notting Hill.
One point of contact, day or night
Instead of a rotation of staff or family members being called at odd hours, your keys sit with us and one trained guard responds every time.
Vetting, licensing and insurance
Every guard we place on a Shepherd's Bush assignment meets our company standards.
- Valid SIA licensing: appropriate to the role & verified qualifications
- BS 7858 compliant vetting: five-year employment & education history
- Enhanced DBS checks: The level appropriate for your sector
- Professional reference verification: All previous security employers
- Insurance: Public liability, employers' liability & professional indemnity
- First aid trained: Emergency response & CPR certified
- ACT counter-terrorism awareness training: Threat recognition & response certified
| How Our Shepherd's Bush Service Operates
01
Site visit and key handover
We visit your premises, agree access points and alarm procedures, and take a secure copy of your keys.
02
Secure storage
Your keys are logged and stored in our police-approved facility, accessible only to authorised guards.
03
Alarm activation received
Your monitoring company or alarm system contacts us the moment an activation is triggered, any hour of the day.
04
Guard dispatched to site
The nearest available guard travels to Shepherd's Bush and attends the premises with the correct keys in hand.
05
Internal and external check
We inspect the building, secure any point of entry found open and call the police if there are signs of a break-in.
06
Report sent to you
You receive a written report of the callout the same day, with the alarm reset and premises secured.
Get your free Shepherd's Bush key holding quote
Send us your address or postcode, the type of building, when you want cover to start, your trading or office hours, the number of entrances and what prompted the enquiry.
Call us on 0208 088 2878, or send your details through the quote form and we will come back to you with a written proposal.
Related services and nearby areas
See our full service page on key holding, or other cover in the area: all Shepherd's Bush security services, retail security in Shepherd's Bush, corporate security in Shepherd's Bush, key holding in Hammersmith, key holding in Notting Hill, key holding in Acton.