Imperial Security provides hotel and concierge security in Ealing for hotels, serviced apartments and residential developments across Ealing Broadway and West Ealing.
Our guards cover reception and lobby areas, control who comes in and out, handle deliveries and support guests and residents day to day, giving hotel managers and building owners a security presence that also does the job of a professional front-of-house team.
West Ealing is in the middle of a £150 million regeneration led by Luxgrove Capital Partners, with around 850 new residences due across four sites on the Broadway by 2027/2028, including an apartment hotel and a co-living scheme. Premier Inn has also named Ealing among the outer London areas it wants to add rooms in, on top of its existing hotels at Ealing Broadway, Hanger Lane and Perivale. That means more reception desks, lobbies and communal entrances opening across the area, each needing a front-of-house presence that can manage access and represent the building well from day one.
Alongside these new developments, established sites such as Dickens Yard and the apartment blocks around Ealing Broadway and West Ealing continue to need consistent, professional cover. We work with hotel operators, managing agents and residential landlords to put guards in place who understand both security procedure and guest service, so buildings feel safe without feeling guarded.
7 Day Rolling Contract
No hidden fees, hassle free, Flexible. Not locked into a long-term contract. Easy to scale up or down
Sector Specific Experience
Each security guard is selected based on experience relevant to that specific sector
Street Wise & Vigilant
Local, street-smart expertly trained to protect & deter threats. Confident & observant
| What Our Ealing Hotel & Concierge Security Service Provides
From hotel lobbies on the Broadway to apartment entrances in West Ealing, our guards cover the following duties as standard.
Entrance and lobby supervision
Our guards monitor entry points and lobby areas, checking who comes and goes and managing access control, which matters most in buildings with multiple entrances or shared reception areas.
Front desk and guest support
Guards stationed at reception assist with visitor sign-in, issue passes, answer routine guest queries and keep a professional presence at the desk during quieter shifts.
Parcel and delivery handling
With online deliveries a daily occurrence at most apartment blocks, our guards log and hold parcels securely so nothing goes missing from busy reception areas.
Emergency response and evacuation support
Our guards are trained to respond to fire alarms and medical incidents, supporting evacuation procedures so residents and guests are moved safely and calmly.
Patrols and incident logging
Regular patrols of communal areas, car parks and fire exits are logged in detail, with any suspicious activity reported promptly to building management.
Contractor and visitor management
During refurbishment or fit-out works, our guards check in contractors, verify access permissions and keep a clear record of who is on site.
| Who We Provide Hotel & Concierge Security For In Ealing
Our concierge and hotel security clients across Ealing generally fall into the following groups.
Hotels and serviced apartments
Independent and branded hotels around Ealing Broadway need front-of-house cover that reassures guests without disrupting the welcome they expect.
Residential apartment blocks
New developments in West Ealing and around Dickens Yard need concierge-style guards at reception to manage access and support residents day to day.
Managing agents and landlords
Agents responsible for multiple blocks need a security partner who can staff reception consistently and represent the building well to residents and visitors.
Co-living and apartment hotel operators
The new co-living and apartment hotel schemes planned for West Ealing will need front-of-house guards from the day they open their doors.
| The Security Problems We Solve In Ealing
Ealing Broadway and West Ealing are both changing fast, with new hotel rooms, apartment blocks and mixed-use schemes opening across the Broadway area. That growth brings more footfall through lobbies and reception areas that were not designed to be staffed around the clock, and building managers are increasingly asking for guards who can cover access control and guest service together rather than as two separate jobs.
Unstaffed entrances outside office hours
Many apartment buildings only staff reception during the day, leaving evenings and weekends uncovered. We provide guards for out-of-hours shifts so entrances are never left unsupervised.
Parcel theft and reception clutter
High delivery volumes mean parcels pile up at unmanned desks. Our guards log deliveries as they arrive and keep them secure until collection.
Construction and fit-out disruption
With several sites under construction around the Broadway, nearby buildings need extra vigilance around access points and deliveries. We adjust patrols and desk cover to account for site activity next door.
Inconsistent front-of-house standards
Rotating agency staff can leave guests and residents dealing with a different face every shift. We assign a regular team to each site so standards and local knowledge stay consistent.
| Why Choose Imperial Security In Ealing
Local knowledge of Ealing Broadway and West Ealing
We follow the developments reshaping the Broadway, from the Filmworks scheme at Dickens Yard to the new residential and apartment hotel sites planned in West Ealing, so our guards understand the buildings and the area around them from day one.
We cover Ealing Broadway, West Ealing and the surrounding W5 and W13 postcodes, alongside neighbouring areas including Acton, Hanwell and Chiswick.
Guards who fit your brand
Our guards are selected for communication skills and presentation as much as vigilance, and wear smart uniform or corporate attire to match your building's standards.
Vetting, licensing and insurance
Every guard we place on an Ealing assignment meets our company standards.
- Valid SIA licensing: appropriate to the role & verified qualifications
- BS 7858 compliant vetting: five-year employment & education history
- Enhanced DBS checks: The level appropriate for your sector
- Professional reference verification: All previous security employers
- Insurance: Public liability, employers' liability & professional indemnity
- First aid trained: Emergency response & CPR certified
- ACT counter-terrorism awareness training: Threat recognition & response certified
| How Our Ealing Service Operates
01
Site visit and brief
We walk the building with you to understand entrances, layout and the standard of guest or resident service expected.
02
Written proposal
You receive a clear proposal covering hours, guard numbers and duties, tailored to your Ealing site.
03
Guard selection
We assign guards suited to front-of-house work and brief them on your building's procedures before their first shift.
04
Deployment
Guards start on the agreed date, whether that is 24/7 cover, out-of-hours shifts or daytime supervision only.
05
Ongoing reporting
Guards keep detailed shift logs covering access, deliveries and any incidents, shared with your management team as agreed.
06
Regular review
As your building's needs change, whether from new occupancy or nearby construction, we review cover and adjust the contract with you.
Get your free Ealing hotel & concierge security quote
Send us your building address or postcode, the type of building, your preferred start date, the hours you need covered, the number of entrances and what prompted your enquiry.
Call us on 0208 088 2878, or send your details through the quote form and we will come back to you with a written proposal.
Related services and nearby areas
See our full service page on hotel and concierge security, or other cover in the area: all Ealing security services, corporate security in Ealing, key holding in Ealing, hotel & concierge security in Acton, hotel & concierge security in Chiswick, hotel & concierge security in Hounslow.