Imperial Security provides hotel and concierge security guards for hotels, serviced apartments and residential blocks across Havering, covering Romford, Hornchurch, Upminster, Rainham and the surrounding area.
Our guards work front of house, greeting guests and residents, checking who comes and goes, and keeping lobbies and reception areas calm and well run. They handle visitor logs, deliveries and general enquiries alongside the security side of the role, so your building gets a security presence that also looks after your customers.
Romford town centre is designated a cumulative impact area in Havering's licensing policy, meaning the council already treats the concentration of late-night venues there as a factor when assessing new premises. Hotels and serviced apartments near that part of town see a steady flow of guests returning late, along with passing footfall from the bars and restaurants nearby, which makes calm and visible front-of-house cover more useful than it would be in a quieter area.
The borough is also going through a period of significant residential building, including large-scale developments such as the Waterloo Estate and Queen Street scheme in Romford and the Park Rise retirement development in Hornchurch. New residential blocks and retirement housing bring the same front-of-house needs as hotels: controlled entry, a friendly face at reception and consistent handling of visitors and deliveries.
7 Day Rolling Contract
No hidden fees, hassle free, Flexible. Not locked into a long-term contract. Easy to scale up or down
Sector Specific Experience
Each security guard is selected based on experience relevant to that specific sector
Street Wise & Vigilant
Local, street-smart expertly trained to protect & deter threats. Confident & observant
| What Our Havering Hotel & Concierge Security Service Provides
Our duties are shaped around the mix of hotels, serviced apartments and residential blocks found across Havering, from town centre buildings in Romford to quieter developments in Hornchurch and Upminster.
Meet and greet
Our guards greet guests and residents professionally on arrival, setting a welcoming tone at the door or reception desk of your Havering building.
Visitor and access control
We check identity and purpose at entry points, keeping a clear record of who is on site and stopping unauthorised access to your building.
Front of house monitoring
Positioned at lobbies and reception desks, our guards stay alert while handling light administrative tasks, keeping communal areas monitored discreetly.
Incident response and reporting
Our guards deal with disturbances or emergencies calmly and report every incident promptly and accurately for your records.
Customer assistance
From directions to coordinating with other staff, our guards act as an extension of your hospitality or building management team.
Deliveries and porterage support
We sign for and log deliveries, direct couriers and contractors, and keep goods-in areas tidy and controlled during busy periods.
| Who We Provide Hotel & Concierge Security For In Havering
Havering's mix of hospitality and residential buildings means our guards work with several types of client across the borough.
Independent and boutique hotels
Smaller hotels in and around Romford need front-of-house cover that reflects their standard of service, not just a static guard at the door.
Serviced apartment operators
Short-let and serviced apartment buildings need consistent access control since residents and cleaning or maintenance contractors change regularly.
Residential blocks and retirement housing
New developments such as retirement housing in Hornchurch need a manned reception that residents and their visitors can rely on day to day.
Property and facilities managers
Managing agents overseeing mixed-use buildings in Havering need a front-of-house presence that reports reliably and represents the building well.
We also support Havering venues that need event security or corporate security guards alongside their regular front-of-house cover.
| The Security Problems We Solve In Havering
Growth in Havering's hospitality and residential stock has brought a corresponding rise in enquiries about front-of-house cover, particularly from buildings near Romford town centre and from new developments still settling into normal operation.
Unauthorised access to lobbies and communal areas
Open lobbies and shared entrances can attract people with no business on site. Our guards check identity at the point of entry and challenge anyone who cannot account for their presence.
Late returning guests near a busy town centre
Hotels and serviced apartments close to Romford's night-time economy see guests returning at all hours. A guard on the door manages this calmly and keeps the entrance orderly.
Anti-social behaviour around entrances
Loitering or disruptive behaviour near a building's entrance unsettles guests and residents. A visible, approachable guard deters this and resolves it without unnecessary confrontation.
Unmanaged visitor and contractor flow
Buildings without a controlled sign-in process struggle to know who is on site at any given time. Our guards keep an accurate visitor log and manage contractor access properly.
| Why Choose Imperial Security In Havering
Local operating knowledge
Romford town centre is a designated cumulative impact area under Havering's licensing policy, reflecting the concentration of late-night venues there. Our guards understand what that means in practice for hotels and apartment buildings nearby, including managing a steady flow of guests during evening and late-night hours.
We cover hotels, serviced apartments and residential buildings across Romford, Hornchurch, Upminster, Rainham and Collier Row, along with the rest of the Havering borough.
Experience with new developments
Havering is in the middle of substantial residential building, including large schemes such as the Waterloo Estate and Queen Street development in Romford. Our guards are used to setting up front-of-house cover for buildings that are still settling into day-to-day operation.
Vetting, licensing and insurance
Every guard we place on a Havering assignment meets our company standards.
- Valid SIA licensing: appropriate to the role & verified qualifications
- BS 7858 compliant vetting: five-year employment & education history
- Enhanced DBS checks: The level appropriate for your sector
- Professional reference verification: All previous security employers
- Insurance: Public liability, employers' liability & professional indemnity
- First aid trained: Emergency response & CPR certified
- ACT counter-terrorism awareness training: Threat recognition & response certified
| How Our Havering Service Operates
01
Enquiry and site details
You tell us about your Havering building, the hours you need covered and the type of guests or residents your guards will be dealing with.
02
Site visit and proposal
Where useful, we visit your building to look at entrances, reception layout and access points before confirming a written proposal.
03
Guard selection
We select guards with hotel and concierge experience suited to your building, briefed on your procedures and expectations before their first shift.
04
Deployment
Guards start on the agreed date, in uniform, ready to greet guests and residents and manage access from day one.
05
Ongoing reporting
Our guards log incidents, visitors and deliveries throughout each shift, giving you a clear record of activity on site.
06
Regular review
We check in with you regularly to adjust cover as your building's needs change, without locking you into a long-term contract.
Get your free Havering hotel & concierge security quote
Send us your building's address or postcode, the type of property, your preferred start date, the hours you need covered, the number of entrances to manage and what has prompted the enquiry.
Call us on 0208 088 2878, or send your details through the quote form and we will come back to you with a written proposal.
Related services and nearby areas
See our full service page on hotel and concierge security, or other cover in the area: all Havering security services, corporate security in Havering, key holding in Havering, hotel and concierge security in Redbridge, hotel and concierge security in Barking, hotel and concierge security in Bexley.