Imperial Security supplies SIA-licensed door supervisors to bars, restaurants, event spaces and retail premises across Stratford, from Westfield Stratford City and the Queen Elizabeth Olympic Park to the High Street and Stratford International Quarter.
Our door supervisors manage entry, check identification, keep capacity within licence limits and de-escalate trouble before it affects paying customers. Venue managers use our teams for weekend cover, one-off events and standing weekly shifts, briefed on your licensing conditions and house rules before their first shift.
Stratford's night-time economy has grown quickly since the 2012 Olympics, and Newham Council, the Metropolitan Police and the Stratford Original business improvement district now run joint welfare and vulnerability training for licensed venues, including the WAVE programme and the Ask for Angela scheme, because footfall in the area has outpaced the number of venues used to managing it. That matters for door supervision because a supervisor covering a Stratford venue needs to recognise a vulnerable customer, know the local escalation routes and work comfortably alongside venue welfare policies rather than just controlling the queue.
Westfield Stratford City alone draws hundreds of millions of visits a year, and the newer bars and restaurants around the Olympic Park and East Village add a second, later-trading crowd on top of the shopping centre traffic. A door supervisor working here has to switch between a family retail environment during the day and a busy late-night hospitality one in the evening, often at the same site.
7 Day Rolling Contract
No hidden fees, hassle free, Flexible. Not locked into a long-term contract. Easy to scale up or down
Sector Specific Experience
Each security guard is selected based on experience relevant to that specific sector
Street Wise & Vigilant
Local, street-smart expertly trained to protect & deter threats. Confident & observant
| What Our Stratford Door Supervision Service Provides
Our door supervisors are briefed to work across the mix of retail, hospitality and event buildings found in Stratford, from shopping centre entrances to late-night bar doors.
Customer access control
We manage entry in line with your licensing conditions, keeping numbers within capacity and admission moving during busy Friday and Saturday peaks around the town centre.
Conflict management and de-escalation
Our guards are trained to spot tension building at the door or on the floor and calm it down before it turns into an incident, keeping the atmosphere comfortable for other customers.
Identification and bag checks
We check ID against your admission policy and carry out bag searches where required, applying the same standard consistently while respecting customer dignity.
Incident reporting
Every incident is logged clearly and passed to management, giving you a proper record for licensing reviews or any follow-up with the police.
Customer assistance
From directions to Westfield or the station to looking after a vulnerable customer until they are safe, our guards are trained to help without being asked twice.
Emergency response
If there is a fire alarm, evacuation or medical emergency, our door supervisors act on your evacuation plan straight away and liaise with the emergency services on arrival.
| Who We Provide Door Supervision For In Stratford
We supply door supervisors to the range of venues that make up Stratford's town centre and event district.
Bars and pubs
From smaller pubs near Maryland Station to busier bars around the town centre, operators need consistent door cover for weekend trade and licence compliance.
Restaurants and late-night dining
The newer restaurants around East Village and the Olympic Park need a supervisor at busy service times who fits a dining atmosphere rather than a nightclub one.
Event spaces and venues
Stratford hosts one-off events, launches and private parties in and around the Olympic Park, each needing supervisors briefed on that specific event's entry rules.
Retail and shopping centre premises
Units in and around Westfield Stratford City and the High Street need visible, approachable door cover during high footfall trading hours and evening events.
| The Security Problems We Solve In Stratford
Post-Olympic investment has brought a lot more people into Stratford than the area's older venues were built to handle, and that mismatch between footfall and premises design is where most of our enquiries come from.
Queues that overwhelm a single entrance
A venue built for a smaller crowd can struggle once footfall from Westfield or an Olympic Park event spills into the evening trade. We manage queuing and pacing at the door so admission stays within capacity without turning trade away unnecessarily.
Vulnerable customers going unnoticed in a busy crowd
In a high-footfall town centre it is easy for someone who needs help to get overlooked. Our door supervisors are briefed on welfare awareness in line with local schemes such as Ask for Angela, so vulnerable customers are identified and supported quickly.
Inconsistent ID and admission checks
Casual or under-briefed door staff apply admission rules unevenly, which creates disputes and licensing risk. We apply your written policy the same way on every shift and record any refusals.
Daytime retail crowds turning into a different evening trade
Many Stratford premises serve families and shoppers by day and a later-trading bar or restaurant crowd by night. We adjust our supervisors' approach through the day so the same site is well managed at both ends.
| Why Choose Imperial Security In Stratford
Local operating knowledge
Newham Council, the Metropolitan Police and the Stratford Original business improvement district run joint welfare and vulnerability training for the area's licensed venues, and our supervisors work in line with those same local standards rather than a generic national script.
We cover Stratford town centre, Westfield Stratford City, East Village and the Queen Elizabeth Olympic Park, along with neighbouring Maryland, Leyton and West Ham.
Guards who represent your brand, not just your door
We choose supervisors for their customer service manner as well as their conflict skills, because in a venue like a Westfield unit or an Olympic Park restaurant the door is the first impression customers get.
Vetting, licensing and insurance
Every guard we place on a Stratford assignment meets our company standards.
- Valid SIA licensing: appropriate to the role & verified qualifications
- BS 7858 compliant vetting: five-year employment & education history
- Enhanced DBS checks: The level appropriate for your sector
- Professional reference verification: All previous security employers
- Insurance: Public liability, employers' liability & professional indemnity
- First aid trained: Emergency response & CPR certified
- ACT counter-terrorism awareness training: Threat recognition & response certified
| How Our Stratford Service Operates
01
You send us your site details
Tell us your address, venue type and the hours you need covered, whether that is a Westfield unit, a High Street pub or an Olympic Park event space.
02
We confirm your licensing conditions
We check your premises licence capacity, admission policy and any Newham Council conditions so our supervisors work within them from day one.
03
We match suitable door supervisors
We select SIA-licensed supervisors with the right sector experience and a customer-facing manner suited to your venue.
04
We brief the team on your site
Before the first shift, supervisors are briefed on your house rules, welfare procedures and evacuation plan, along with the local layout around your premises.
05
Supervisors deploy to your door
Our team arrives in company uniform, ready to manage access, checks and any incidents for the agreed shift pattern.
06
You get ongoing reporting and review
You receive incident logs after every shift, and we review staffing levels with you as your trading pattern or events calendar changes.
Get your free Stratford door supervision quote
Send us your address or postcode, the type of venue, your start date, the hours you need covered, the number of entrances and what prompted your enquiry, and we will put together a written proposal.
Call us on 0208 088 2878, or send your details through the quote form and we will come back to you with a written proposal.
Related services and nearby areas
See our full service page on door supervision, or other cover in the area: all Stratford security services, event security in Stratford, retail security in Stratford, door supervision in Leyton, door supervision in Bow, door supervision in Hackney Wick.